My first flight with them and was very good but the too many passengers on the plane
I stopped by Tuekish airlines offices in Amman to switch my flight date and I was impressed by the level of their services. Their employee Heba Kilani was amazing
The call centre is a disaster and all the times.I rang they were of no help. The office in Amman is very good, the level of English is great and they are very professional.
First there is no signage at the building to indicate it's turkish airlines office. The staff here never never picks up the phone. Their customer is ok at best.
Called 30 times no answer or “busy” terrible service had to call offices out side of the country to get an answer. I would give them 0 ⭐️ if I can.
The worst service at their Amman Reservation Call Center. Like many, i ve called them for days with no answer and no auto-attendant. The absolute worst office
I purchased ticket Miami istanbul Amman round trip for $797
I changed the date of Amman istanbul, they charged me $650
They never answer their landline, but great help when you go at their office.
We were late 5 hoyrs in istanbul airport
When it comes to flying Turkish Airlines, the service is excellent. Too bad can't say the same about the service at Amman office. I've been hopelessly trying to get someone to answer the phone for three days without any success. Shame.
very clean and got everything in it even though its a small one
Trying to call during an hour. Nobody picks up the phone. Is that customer service?
You know those stupid questions where you're asked "You have one chance to call a person, if that person picks up the phone you die", well if this office were a person I would definitely pick him. I don't know how an Airlines such as this which claims to be "Europe's Best Airline" can have such an awful service. Even when visiting this office (which you will have to since you aren't getting responses via phone), you will notice the dull, negative atmosphere and the lack of enthusiasm on employees which show no welcoming desire to customers whatsoever.
The young lady that waited on was knowledgeable, helpful and courteous
I suggest to hire some call center and customer service employees since you're such a very expensive airlines 😓
Same problem no body answer the phone
Worst customer service i ever seen, phone rings for ever and ever, what is somebody has an urgent issue with a ticket like me, I already filed a complaint with Istanbul office about how bad Amman service is.
I love Turkish Airlines and always chose to fly with them. However, the Amman office never picks up the phone!!! The phone just keeps ringing. It is so frustrating and makes me angry to know that the backend does not support the company's image at the front!!!! So shameful!
Amman office never answered their calls..I wonder what they do
Bad economy seats .. labelef and sold as Business Class
I wish the office in amman to answer the calls !!!!!!
very good..Airlines but the Jordan office never answer the phone u must make ur reservation online
Good service