About
Location :
Added by Jopie, at 04 May 2016
Opening Hours
- Monday 9:00 AM – 3:30 PM
- Tuesday 9:00 AM – 3:30 PM
- Wednesday 9:00 AM – 3:30 PM
- Thursday 9:00 AM – 3:30 PM
- Friday 9:00 AM – 3:30 PM
- Saturday Closed
- Sunday Closed
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13 Reviews
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24 April 2018
It's rather frustrating trying to make contact with you. I have been trying to reach you by phone forever and it does not seem your interactive system works and there is no option to speak with an operator.
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17 January 2018
Thank God for SLB because if it wasn't for them, I wouldn't have been able to finish university. However, it is one of the worst business in relation to customer service and dealing with them is a pain. Not to mention trying to get a hold of them on the phone yet they have so many numbers. Smh. I really didn't even want to give them a star but I guess that's tge only way I could get to comment.
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15 January 2018
They are very helpful at first. But their client-care system can be improved, as there is a long waiting period for consultation, whether via phone calls, emails or in person, especially if you don't have an appointment, whether or not it is urgent. Yet, it is almost impossible to get an appointment with your loan officer.
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29 November 2017
The space the SLB now occupies is grossly inadequate for the volume of applicants both new and returning. The customer service is poor whether in person or when it comes to telephonic correspondence. Thank God for the helpful security guard..
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26 September 2017
Rarely get an answer on the phone when urgent. Any little inquiry has to be made in person. Still employees behave in a professional manner
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29 August 2017
My experience with this agency has been utterly shameful. I applied for a PAYS (Pay as you study) loan valued over 500k and a year later they still havent paid what they committed to pay even though they have long started withdrawing funds from my paycheque.
The employees dont care about your situation and will give you the run around until yuh fool! The most unresponsive and inefficient service i have ever recieved.response / report this review -
21 June 2017
They are very helpful at first. But their client-care system can be imporved, as there is a long waiting period for consultation, whether via phone calls, emails or in person, especially if you don't have an appointment, whether or not it is urgent. Yet, it is almost impossible to get an appointment with your loan officer.
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11 May 2017
Timely efficient service was given. Easy access to the location and there is someone at every step to assist you.
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23 December 2016
Worst agency to work with. Once you pay on time, you will never be able to get a hold of your loan officer, what ever consultation you want you have to go in office. When you get there, you have to wait hours for any sort of answers.
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16 December 2016
Poor response system. Their number doesn't work properly. They used to have the option of you calling to hear your account balance they don't anymore probably to make it easier to rob you blind. Their increase rate is crazy high. I have a loan that has not yet gone into repayment, meaning I am paying it back before I should even start. I did a check in October at the account had $50075 I paid $20000 and $25000 in November when I check December they said I had $31168 left to pay. If you can do with using them do that cause they are thives! !!!!!
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25 November 2016
The quality of the service extended to clients is very poor!
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11 November 2016
The absolute worst agency tho work with. Only wanting to threaten action. No real consultation. Shameful.
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11 May 2016
I applied for an extension they said I didn't
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