Their whole office is a reflection of how they deal with logistics, there is none! Terrible customer service. They don't even afford you the dignity of a listening ear . They don't even have a proper office to attend to you. You have to scrimmage and sit among all the chaos of documents, packages and any other sort with them. If that's fine for them, it certainly wasn't for me. It is a shame I did not photography or video document their office to show our local broadcasters the deprevity! It was possibly the most disappointing and cringe worthy experiences of my life.
I bought a shoes for US$65 and customs charged US$56 in addition to my shipping cost. This is utter madness!
The workers that I've encountered with at Sangster International Airport
Montego Bay, St. James
JAMAICA, are very thieves, liars, scams, and are very unprofessional. They stole my belongings that was left at customs. They over charged people, so that they can't afford to clear their goods that they're taking for families and loved ones. Which left us with no other option, but to leave our belongings with them at Customs, and that's when the custom employees steal almost everything that's in your luggage. It's a waste of time to speak with the managers because they're all the same. It's horrible that born Jamaicans that are going back home to visit, are being targeted, hated on, robbed, and treated badly by custom employees. They're red eye and jealous of what others have, not knowing how hard people people have to work cleaning poop, vomit, contaminated fluids, and being treated like nothing, working for little to nothing. Custom needs to change how they deal with people because if it's not for people traveling, they wouldn't have a job. It upsets me to give them one star, I which there was no star to give.
Corrupted Thieves. How can you charge $25,200 JMD for one item valued at $80 USD ?? Your organization is corrupted and disgusting.
You are all black people and your are fighting your own black people.
There will be no growth in our nation if you continue like this.
Today is dated December 15,2017. You have been reviewing a receipt for goods purchased online since November 28,2017. I have not yet received my goods up to this day neither have I received an update. Your agency lacks professionalism. This is by far the worst agency ever in Jamaica. Congrats Jamaica Customs!!!, you have been ranked the worst agency of the year.
Jamaicans are known for scamming, how can the citizens do any better when the authorities are doing the same thing.
This company is a joke and not the funny kind, they are a bunch of corrupt thieves and cons who try to scam you out of you packages and money.
They stole my packages , have not received anything from them.
Dogshit is by far more competent than this joke of an organization. They only work when criminals need to clear their AK-47's and brycos other that that your letters or materials will never reach to their destination.
meh
Corrupt and awful.
Works great in Jamaica
Good service
Continuously meeting customer's needs.
One word to describe this site RUBBISH
I was having a very difficult time with a FedEx package I sent down there, so I decided to call customer service at the Jamaica Customs. Even though the problem remains, the person that I spoke with was very respectful as she answered my questions in full details.