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Added by Jopie, at 17 July 2016
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6 Reviews
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18 August 2017
Great location, we were unlucky as there was issues with the wifi the whole weekend and the staff was very rude. Anyway I'll leave the 3 stars for the great location in a beautiful city
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21 May 2017
Was disappointed with the hotel. Had to check in at a different hotel which was not made clear. No mini bar, free water or AC as promised. Two lights out in the bathroom only one no where near the shower which also had no curtain so the floor (in the doorway) got very wet. Also the WiFi didn't work.
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10 January 2017
Lovely position. Great value for the lowest price. Nice Rooms with bathroom, wifi, locker and fridge
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06 December 2016
Davvero un B&B grazioso. Ottimo punto a pochi passi dalla Torre. Ottima pulizia!
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07 August 2016
Do NOT book a room in this hotel!!!!!!!!!!
This was the worst hotel and customer service I have ever seen in my life.
They obviously hadn't cleaned the room before we got there because there was dust, hair and food pieces on the carpet. The shower had no door or curtains which resulted in water everywhere on the bathroom floor, plus the water drain wasn't working properly so we had to occasionnally stop the shower so it wouldn't overflow everywhere on the floor.
There were ANTS in the divider between the bathroom and the bedroom, an infestation of ants.
We went to the reception of the hotel where we had to check in and explained those different problems to the receptionist who sarcastically said he was "sorry" and actually blamed us for the room not being clean because we put the sign « do not disturb » at the door until 10 am……..
He then said he couldn't relocate us to another room, not even to another hotel. IT IS NOT NORMAL THAT THEY LET PEOPLE SLEEP IN BEDROOMS FULL OF ANTS. Even the nastiest youth hostel I went to was cleaner than this « hotel ». I do not care if their hotel is fully booked. They should have sent us to another hotel, free of charge for us.
And all the receptionist did to solve the problem was send the breakfast employee """clean""" our room while all he did was spray insecticide on the ants. There were a hundred ants dying on the bathroom floor and the next day they were still there after the cleaning lady supposedly """cleaned"'" the bedroom.
In compensation for sleeping in a bedroom full of ants, we asked to be able to use the spa in the other hotel we did not have access to, the receptionist said yes, but the jacuzzi water was cold and even though we asked him for help, he just turned the jacuzzi on and left without changing anything about the water temperature.
The breakfast """buffet""" was included but we didn't bother going there more than once in a 5 days stay because there was nothing good about it except the saltine crackers that are industrially produced.
The buffet was made of cheese, dry meats, milk, store bought fruit juice, dry cereals, bread. They call it american breakfast but there aren't even eggs.
The hotel was supposed to have room service but there was none.
They never put the 2 complimentary bottles of water a day like promised in their pamphlets.
We did not receive the « delicious welcome drink » that they promised at check-in like stated on their website.
The hotel room phone never worked and the receptionist didn't send a replacement phone or someone to repair the phone even though we complained about it.
They just do not care about clients there
The cleaning lady didn't speak a word of english and did not know how to clean a room, but she let us check out late, which was nice.
Part of the hotel hallway ceiling was moldy and rotting. The only good things about this hotel room were the bed and the air conditioner.
It was not worth half of the price we paid for that horrible, horrible hotel.
I am giving one star because ZERO star is not an option.response / report this review -
24 July 2016
worst hotel experience ever. we arrive at the hotel only to find that the place to check in is about a mile walk away, so we had to haul all our luggage to the check in area and back to the hotel. when we checked in, we were told that the 2 bed room we reserved was actually one king sized bed, and the receptionist was incredibly rude about it and would not change it. she had a man walk us back to the hotel, where he proceeded to walk way ahead of us and didn't offer to help us 2 women carry their extremely large and heavy luggage. The air conditioning barely worked. thank god we only stayed for one night. will not stay again and would not recommend.
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