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Added by Jopie, at 27 January 2014
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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10 Reviews
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15 December 2017
Recently, I have been invited to meet the management of this hotel after a severe critic published on Google. This has been an appreciated feedback and I have decided to share with you some reflection:
1. My method seems to me correct. Me and my wife experience personally the 90% of every location or service we later value on Google. As tourism operators, we move a large amount of travelers in Switzerland France and Italy. I personally write mostly about Sicily. When we come to receive twice from our guests the same critic, then we publish it.
2. Even if it is but a pleasure to meet the operators, even more when they do care like in Mercure Palermo, we could not do the same with all of them. Malta, Hong Kong or the Emirates are some other locations we have criticized in the past.
This has brought to light an evidence: how long an evaluation -mostly if sharp like sometimes it occurs- is supposed to last, being seen by many people daily?
How is it possible for the provider who fixed what gone wrong to let it know ?
Thus It seems to me correct to control my publication so that a critic of mine doesn't last for ever in these columns, where I suggest the provider could answer, maybe receiving other people opinions.
Thank youresponse / report this review -
23 November 2017
Good receptionist. Very impressive hotel, clean and relaxing. Room are big and clean. Restaurant and breakfast are perfect. Gym is small but with important things inside. Parking are not inside the hotel and need it because outside is quite difficult to find parking
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17 October 2017
Excellent front desk staff, not so great in the bar. Comfortable and will appointed room with internal building well view. So that's no view. Good breakfast. Location wise, I'd prefer somewhere near to Theatre Massimo where there's dozens of restaurants to choose from
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01 August 2017
Great place for a city stay. Classic marble hotel with Art Noveau details all over. Too bad there's no pool for those hot Sicilian summers!
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24 June 2017
Everything ok! Beautiful room with big bathroom and a lot of space. Very good breakfast!
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29 March 2017
Hotel is quiet old with furniture and interiors that need a great revamp. Wallpaper in my room was ripped off in some places, water drainage in shower wasn't working properly, very repetitive and unexciting breakfast every morning. I wouldn't rate this hotel as 4*.
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18 November 2016
Best ospitality and services
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16 October 2016
Best location and price quality ratio
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08 October 2015
Stayed there for 4 nights with my wife. Very good location, nice breakfast but service at reception needs good manners training. Apart from that everything was good. Wifi worked in our room as well.
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03 February 2014
Great hotel! The staff were all very friendly and helpful. English was no problem at all. Our room was also great and always tidy and clean when we came back in the evening, even thought we sometimes left a mess. We had breakfast every morning and it was great. I highly recommend a nice italian espresso to start your day!
We felt very welcome and would recommend this hotel to everyone who is planning to stay in Palermo!response / report this review
