The experience I got was bad. Waited for 10mins and no one offered to help. Sales is very condescending and impatient, recommendation is catering for older clientele. Sorry, fur is really not my thing.
I have got my Da Vinci Mona Lisa bag. Love it! Great shop
High end shop. Super professional service. Recommend.
Terrible experience. I walked in with my daughter after having just purchased at the Via Condotti store, where everyone was lovely. No one said Hello or asked if they could help. I stood for ten minutes in front of the counter and no one even looked at me. On top of that the security started following me around as if I was doing something wrong. After I saw an associate being rude to a guy who was asking a question I finally left. This store cannot keep up with the the courtesy of the store in Milan, Porto Cervo and Via Condotti where we were even offered coffee and water. Thus those store got our business.
Staff was very friendly and helpful. Normally these places are staffed by people who get paid not to smile but everyone was very helpful with my wife's requests. It was greatly appreciated.
Superbly spacious store with a good collection
What started off as an enjoyable shopping experience, has quickly become THE worst. I stopped in the store to look at a couple of bags and after some thoughtful decision making, decided on the Speedy 35. My sales associate rang me up, gathered my forms for tax free, packaged up my handbag, and off I went. I had determined after I had left that I really should have purchased a shoulder bag as a handbag might not be as easy to carry around. Being my next stop in my travels was Siena and then Florence, I decided I would make the swap in Florence. Only two days in between my purchase. I arrived at the Florence Louis Vuitton stating I wanted to make the exchange for the shoulder bag and that's where it all went downhill. I was told the exchange can't be made because the bag has been "used". I proceeded to say that the box had not even been opened since leaving the store in Rome! However, my Speedy 35 was folded incorrectly into a SMALLER box than it should have been in, and not even placed in the dust bag. Furthermore, there is a tiny mark on the handle and some weird markings on the inside. At this point I am just devastated and so confused as to how careless my sales associate was that is now costing me my exchange for a bag I can actually use. The Florence associate tells me it's in my best interest to go back to the store in Rome! Oh, this is also when she tells me that I was rang up and paid for, a speedy 30!!! Making it even MORE difficult to make an exchange because my receipt says I should have a different bag!!! What a NiGHTMaRE! I called the Rome store yesterday and was told I would receive a call from another "colleague". Well that has yet to happen. Do yourself a favor and shop at a different Louis Vuitton store. One that is going to treat you with great service and not make you question why you want to ever purchase a bag from them again.
Nice customer service,very professional. Congratulations.
no one came to see us. lousy service.
The customer service was terrible. I spent a long time looking around without anyone helping me. I guess it might be because I was dresses like a tourist and not stylish. I guess I am use to Seattle and San Francisco where wealthy people dress poorly so all fancy stores help you out immediately because you might be a tech millionaire.
Once I did manage to get a sales rep, the experience was great. The 1 on 1 service was good and they even offer you a drink while browsing. Ended up buying a purse here because it was a much better deal than back in the States.