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Added by Jopie, at 03 August 2016
Opening Hours
- Monday 8:00 AM – 12:30 PM, 1:00 – 5:00 PM
- Tuesday 8:00 AM – 12:30 PM, 1:00 – 5:00 PM
- Wednesday 8:00 AM – 12:30 PM, 1:00 – 5:00 PM
- Thursday 8:00 AM – 12:30 PM, 1:00 – 5:00 PM
- Friday 8:00 AM – 2:00 PM
- Saturday Closed
- Sunday Closed
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9 Reviews
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03 November 2020
A truly unexpected disappointment: the worst choice I could have made!
I bought some Internorm windows through a dealer in Milan (Portaromana Infissi), but the expectations were totally disappointed.
Order placed on July 27 with delivery times indicated as "about 80 days": trusting the seller (he told me maximum 60 days) I did not check that specification. My fault.
The windows were unloaded at street level on 20 October. Indeed, unloaded is not the correct word since the conveyor has not made a turn (how can you send a single operator who cannot unload the windows by himself even at street level?). I immediately had to contest the mode of transport to the dealer: how do you transport windows in the conditions of the attached photo without any protection and exposed to air friction while the van is running? It is pure madness!
The windows, due to the unsuitable mode of transport, as well as being very dirty, arrived dented in several places: it is necessary to check whether the damage is only on the protective film or also on the frame of the window.
During the contractual agreements, the seller had proposed the installation by a direct team of Internorm instead of their installers (Portaromana Infissi) and we chose this option.
After the delivery I asked the seller to set the date for the installation, with these Internorm direct installers. The answer was: November 23 (or November 9 with our installers).
Being baffled by their partner's inefficiency to fulfill orders, which was in clear violation of contractual agreements, I went directly to Internorm to seek a solution.
On Monday 26 October (1.46am) I send a report via their contact form. They answer me on October 27th at 2.12pm saying that they would forward the report to customer service.
I telephone the toll-free number directly and open a report to solicit a response. Further phone calls followed, but in which I only got totally evasive answers and to my email, to date, Tuesday 3 November, no one has ever answered.
Is this the seriousness of Internorm? Is this the attention to the customer of a top player in the market?
An installation on November 23, as currently scheduled, also creates economic damage to me as the renovations cannot be completed pending the installation of the windows.
Choosing Internorm was really the wrong choice I could have made and based on my experience (also considering the total lack of answers from the company to my request) I cannot recommend this company to anyone!
Sorry to write these words, but I never imagined such a lack of seriousness and customer care.response / report this review -
28 February 2020
For now I can say helpful and technically trained staff. Do 5 stars then we'll see.
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17 January 2020
Top quality products.
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04 October 2018
Excellent product quality, well above that of similar products on the market.
Both in the consultancy phase and in the installation of doors and windows, the personnel proved to be available, competent and professional.response / report this review -
21 June 2017
Conosco molto bene questa azienda, è un'azienda di altissima qualità sia nei prodotti che nel servizio.
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28 May 2017
Sul serramento manca il meccanismo anti falsa manovra e praticamente con la finestra aperta alzando accidentalmente la maniglia si aziona il Dry-keep rovinando muro e finestra. Vogliamo parlare del servizio? Ho fatto un lavoro da 28000 € pagando puntualmente gli acconti e a distanza di 7 mesi non mi hanno ancora sostituito un vetro rotto dalla consegna. Personalmente sono pentito di aver dato loro la preferenza!
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21 May 2017
Ottima azienda
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11 April 2017
Prodotti di ottima qualità,gentilezza e competenza
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10 August 2016
Sede nazionale italiana dell'azienda Internorm International GmbH (Austria)
Dispone oltre che degli uffici tecnici ed amministrativi di una grande sala mostra sempre aggiornata con tutti i prodotti (portoncini di ingresso e serramenti in pvc, pvc/alluminio e legno/alluminio oltre infine ai sistemi oscuranti).
Cortesia e competenza al vostro servizio.response / report this review
