Kindness and professionalism that I have never found in other structures
At the moment you take the number and queue outside. The lady who checked me in was kind and helpful.
Telephone booking made, Mrs Paola very kind on the phone, home collection required, short timeframe given the Covid situation.
I just saw an operator who let an acquaintance / relative in before everyone else, even if it wasn't her turn skip the line for knowledge this is Italy shame
First and last time I will go to this laboratory.
1. Upon acceptance they made me pay a service for which I was exempt and if I had not noticed, on their part, no refund would have been received;
2. I paid in advance for the antibiogram relating to urine culture and I have not been informed of the possible refund in case of negative result. I learned about it through another user and when I asked for explanations I was replied in a rude tone that I had not been communicated because I had requested the result via email.