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Added by Jopie, at 29 June 2016
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9 Reviews
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14 December 2017
Beautiful cave type hotel with remarkable views - Highly recommended
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29 October 2017
Nice location, decent services
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21 September 2017
Nice buildings. Hotel looks well. Unfortunate lack of facilities in the hotel and grounds.
In the rooms the information booklets were old and had prices no longer valid. Including the day spa and indoor pool. The price listed was €20 per day. This was changed to €20 for 90 minutes and €10 per hour after.
Breakfast in the hotel left a lot to be desired. Eggs being burned and gone cold. Coffee machines unserviced and burning the coffee. Though reported went unfixed.
Lunch in the hotel seems good on paper. €20 per person is a reasonable price for A La Carte. On arrival the menu is a buffet. Left out. Pasta and sauces turned gelatenous and the food not very warm.
Though on the plans access to rooms from the main building and reception looks easy.
Moving from building to building is precarious as the ground is uneven with many levels. Not for the elderly or unstable and most certainly not for wheelchair users. My mother inlaw fell twice.
Outside of the spa in the hotel there is an unguarded change of levels poorly lit like most of the corridors in the hotel. A drop of only a couple of inches but enough to cause a fall and injury
Most of the staff are friendly and helpful. Although check in time though requested for 2pm was after 5pm. With checkout at 10am. Begs to question why the hotel need 7 hours to clean the rooms.
Which brings me to the room cleaning.
We stayed for 3 nights. At time of leaving we had 3 days worth of towels left on our bathroom floor.
The top sheet on the bed was pulled up each day and tucked in but the sheets or pillow cases were not changed.
The shower had a head and wand. But the button to swap between both was broken and stuck.
One of the cleaners used bleach in the bathroom and left it on the toilet seat and floor. Ruining my fiances dress.
On the whole the hotel is nice to look at but doesnt function as well as its form.
A shame really.response / report this review -
17 August 2017
We had two nights in Basiliani Hotel, perfectly located in the mind-blowing Sassi of Matera.
The room we stayed in was simple but had been partly excavated out of the rocky hillside of Sassi Caveoso, the most ancient part of the famous UNESCO World Heritage site. While the shower was a bit limp, and some of the plasterwork was prone to flaking, it was pretty amazing staying in a unique place like that.
The staff also deserve a lot of credit. The two guys who staffed reception were massively helpful and really helped make our trip with some great advice. Matera is quite a confusing place, a total labyrinth full of spectacular views. With their orientation we made the most of it.
Next time I'd just check what other accommodation is available because this wasn't cheap and the room itself was pretty basic. But I've no complaints and the location alone made this a really memorable two days.response / report this review -
03 May 2017
Location
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13 November 2016
Authentic historic site. Modern decorated!
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10 October 2016
Brilliants place - rooms right inside the mountain caves, yet super comfy and beautifully made. Really good breakfast for Italy!
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13 September 2016
You stay in a cave. The room was so nice and the staff wonderful. The view from where you are is unbelievable.
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06 July 2016
Fantastic room great view friendly and helpful staff nice location
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