very bad customer service
after initial hickups i have had no problems whatsoever
Massive delay in delivering the bins, then took away brown bin without any further notice. I cancelled contract 6 months ago, they still did not collected there own bins from my house! Disappointing experience to say the least!
shocking waiting time on the phone, over 20mins and thats everytime i ring them.
First time I tried to join them through their website, I got an error at the very end, I tried again but I got the same error.
Even though ,my account was not created, they charged me - twice. I hope their customer service will be good enough and I will not have many problems to solve this issue and get the money back.
I would no trust a company that can bring this kind of payment and security problems.
I went for Panda which, even though was by phone, all the process was quick and easy.
This is the second time in two weeks that we are left with our rubbish.
We pay a good bit of money in advance so we can expect the service.
I tried to phone this is nearly impossible the waiting time was 30 minutes
and I had still nobody on the phone. I sent an e mail I got only an
automated reply. I think a good service looks different. Regards
Walter Schaffner