Frank at Shannon was so helpful and Easement really came through for us in a pinch. We needed a car at short notice and he really went above and beyond without over charging.
Nice to see a new business opening up, nice cars and friendly staff
Frank and the crew were super helpful and informative. The service was quick and the shuttle from the airport made picking up the vehicle very simple. They went out of their way to make our experience better!
Always a brilliant service. Frank is so helpful and always aims to give you the best prices. Thank you Frank at EasiRent Shannon.
Pleasant enough customer service reps and the car was fine, but they explained the insurance package completely backwards to us and so I ended getting charged 600 Euro for some minor damage that I thought was covered. I complained to corporate but was ignored.
Also note that the office is not at the airport, but at some back room of a nearby hotel. I would recommend using Hertz or one of the other more reputable companies located on site.
i had ins from third party. i was charged two hundred by them for a barely visible dent of which one third was admin fee. this would be maybe fine but the car already had another twenty damages, never repaired.
I hired a car for a week they were not pushy selling extras. Will use them again
Not really "easy." I'm tempted to give 2 stars, but if you read on you'll see that part of my tale of woe is my own fault. And I did get a free coffee.
I booked through a third party website because I wanted to pay in advance instead of just "reserving" a car. When I arrived at Shannon airport, I discovered that the counter was off-site. The woman at information told me to go wait outside and there should be someone to pick me up. There wasn't. There was a gentleman there to pick up some other traveler who had asked if I was that traveler. I told him I wasn't but that I was waiting for Easirent. He told me I'd have to go back to the counter and ring them. So I did and they were there to pick me up in 10 minutes. However, none of this was communicated beforehand.
The second barrier was when I got there I requested a GPS. They had none although it wasn't discovered until after they had already sold it to me and I had to be refunded. Their advice was to go into town and buy a phone with GPS. This actually was cheaper and I've heard from numerous locals that it's probably better than whatever GPS they might have given me. They did give me a cappuccino while they were trying to sort me out.
The last and most frustrating barrier, partly my own fault, is when they asked me what time I'd be dropping the car off. I told him I had a 9am flight so 7am would be good. He told me for a 9am flight an 8am drop off would be fine. I stupidly took his recommendation and missed my flight because they don't let you check in past an hour before departure. I had to change my reservation to the next day. Luckily I had no engagments, but we did had to book a room at the Park Inn and spend a whole day doing virtually nothing.
We rented with easirent and it was amazing. Exactly what you need from a car hire company. It was easy, cheap and all the cars they had there were new and in great shape. The staff are very friendly and helpful. Prices are significantly lower than other companies.
Very poor customer service. I felt like I was being fleeced as i was expected to insure with them after i had already insured with their online partner. When i objected and said i wasn't going to insure twice the agent started getting a bit surly. After all he was going to give me the insurance at 29 euros a day instead of 31! Needless to say i won't be using this company anytime soon.