Coolmine Industrial Estate - An Post

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• Anonymous

  03 January 2019

  Honestly, horrible service. The policy for the post office is that you can only collect your package with a docket, wherein the tracking says "Attempted Delivery" but your man didn't leave no docket at the door, he didn't even ring

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• Anonymous

  18 December 2018

  They are losing small packages and not even bothering to deliver bigger packages. And by phone you can't get to speak with real person who could explain situation. I have been waiting for delivery for 3 weeks now and I'm still not sure what have happened with my orders.

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• Anonymous

  11 December 2018

  Always found staff very helpful there.

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• Anonymous

  11 September 2018

  They are ok but there is more organisation needed. Sometimes there are shortages of staff and customers are waiting for someone to show up and it can take a while. Also staff is not very helpful with missing items. It is always a customers fault or other delivery company. I have witnessed people complaining about missed delivery when they were in the house but never heard the door bell ring and minutes later they find the note that tgey just missed it.

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• Anonymous

  12 June 2018

  Extremely poor service, went to collect a parcel in depot after failed delivery. Postman failed to put in a collection slip so they would not release my parcel even with a driver's licence that shows both proof of ID and my address. After asking to see the manager to explain such a silly policy, one member of staff become extremely aggressive, threatening to destroy my parcel if I did not leave. Completely unprofessional behaviour.

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• Anonymous

  26 May 2018

  Ordered parcel from UK. Had to delivered but it was late 1 day. Ok not a problem it happens. The next day it had to be delivered, wasn't again. On parcel tracking it been written that they tried to deliver 1.10pm. And I was at home. No-one knocked or ringed. Not even left a "I'm sorry we missed you" card. after 2 hours it been showed that it's in depot. Great service ! Trash! Avoid! Pay some extra for better and real delivery service then this.

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• Anonymous

  06 January 2018

  Good car park in an industrial estate which can be busy before and after work hours when people starts picking up their parcels. There's up to three people in the front at peak times serving customers to hand out parcels. Not the cleanest or most modern place but it's functional and very efficient (in my experience). I wish they had a Saturday shift to allow to pick up parcels. If you get something delivered on Saturday you have to wait until Monday to get it.

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• Anonymous

  02 October 2017

  Best place on earth

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• Anonymous

  09 August 2017

  Delivered to wrong person. They tried to deliver my package at home but I wasn't there so my package returned to the Depot point. They left a leaf informing to collect the item in the Depot point, but the inform was left in another postal box, not mine. I checked the tracking on the website and it says that my package has already collected. How they could release my package to another person without check my authorisation nor personal ID?? Lack of security and professionalism.

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• Anonymous

  10 February 2017

  Queues can be long in the morning

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• Anonymous

  08 January 2017

  Recently refurbished this sorting office has a good carpark and can deal efficiently with the volume of people collecting parcels here.

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• Anonymous

  17 May 2016

  Can be very busy here but the staff are quiet efficient and don't have to wait to long to get your package

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• Anonymous

  05 May 2016

  Used to trust them but now very disappointed. They lost my package, they told me to come back for a proof that my package was delivered. Went back they invented story that they don't do that anymore.
  
  So disappointed that they lied on my face, did not even care. It was a very poor customer service. The package is gone, my money is gone.

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• Anonymous

  26 December 2012

  Great post office only problem is the bus service to it.

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