Brown Thomas has a great make up department. Great place to buy formal wear.
Good service and products but rewards system is a scam 1% points which don't apply to gift cards you purchase and your points expire annually
High end department store which carries great brands. Staff are very helpful and friendly.
Nice layout. Pricey cloths that can be found for cheaper in other stores. Small men's selection.
Always get great service and help from both the Coast and Chanel counters. The staff couldn't be more helpful and friendly
Called in to get a sample in the estee lauder counter, there wasn’t any estee lauder staff member available at the time, so a member of staff from another counter served me, I simply asked for two different samples, which took nearly 10 minutes convincing before she would give them to me! I would have being happier to have to pay for the sample instead of the hole interrogation! The attitude for the staff member is the one reason i won't be returning to purchase from the store again!
Lots of good brands, staff could be a little nicer and less snobby
While the merchandise is often lovely, there isn't a very big selection (especially in clothes). Staff members at makeup counters can be rude, to be honest. There is very little procedure for giving samples to try at home before committing to a purchase - EVEN with another purchase. With products this expensive it ought to be standard procedure to allow the customer to test a small sample for a few days before committing to buy. Staff can also seem to be unknowledgeable about makeup, for instance trying to insist that one colour foundation will suit a customer with an entirely different skin tone; or giving a different packet of lipstick than the one requested by the customer.
Helpful staff but a little on the pricey side
Exclusive designer store. High end retail!
Good for higher end products/brands. Expensive compared to other shops.