Horrible service. Employees were quite alright during my first visit despite their lack of knowledge in basic things, and thus, a bit of friction in the process of just opening a bank account. Second visit pretty much went south. Felt like I was spoken down on, customer service guy was standing up and had his back facing me as he was speaking to me, while I was sat opposite him. No greetings, avoided eye contact. Just appalling lack of manners.
Dreading and enduring this because I need the account for work. Otherwise I'd be closing my account in a heartbeat.
P.s. might want to consider digitising your operations so your clients don't spend forever waiting for your employees to fill out forms.
Good
Good Afternoon Mr / Mrs Chairman of the Commonwealth Bank,
Is there really a locker here?
Can I have your email, sir, I want to register.
Thank you🙏
Premium service
Painfully slow. I was there for over an hour to open an account and still didn't get it done. The place is poorly run and seems competely disorganised.