ORYX Rent a car Zadar ZL

Location :

Zemunik donji, 23222, Zemunik Donji
Added by Jopie, at 23 June 2017

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• El Manu

  23 May 2018

  Just perfect !

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• Siemiej Warcaboff

  19 September 2017

  - We rented a car for 1 week
  - We have washed and checked the car before leaving it
  and we're sure there was no damage on it. What is important that left the rented car after opening ours - depositing keys, so we could not confront recipient personally,
  - Then the company has charged me 2212,50 HRK penalty. The reason was a 1cm-length scratch on a painted plastic bumper of the car,
  - The "damage" looks much worse on ORYX 'proof' photos than on ours and that is strange (while returning the car we have took some general 'safety' photos, but only after the penalty we noticed anything on ours),
  - Before renting the car had existing "sticker marks" which in our opinion were the same damage level they were charging us of. And at that moment the employee assured us that this was not the kind of issue we should be worrying about,
  - Interesting thing is the company gave us a better car than we ordered. We've got BRAND NEW VW Golf even though we booked "VW Polo or similar" which is cheaper car segment (that day on their fleet at carpark there where only new VW Golfs).
  - Repairing such scratch that they call a "damage" could not possibly be worth such money (EUR 300),
  - After long phone and e-mail argumentation going both ways Oryx offered to diminish payment for the amount 412,50 HKR
  - I negotiated for more. We compromised in the middle.
  
  In the end, unexpectedly our vacations became much more expensive than we planned. And I'm sorry if I'm wrong, but it feels like a Oryx's sophisticated marketing strategy.

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• Elisa Brue

  26 July 2017

  I rented a car online, the provider was oryx. since I was being late I called the office in Zadar to tell them so. he said 'all right all right no problem at all' and then he practically hang up on me. Then I arrived, I think 2 hours late since I was on my way from austria to croatia and we had major traffic jams. The car was gone, he gave it away, no other cars available. He didnt asked me how much I would be late on the telephone though or informed me that I cant be late more than x minutes/hours. So i had to rent a car at another firm causing me a lot more costs. When I talked to the customer service of the company I booked the car from, they said: "okay Oryx Zadar again, what did they do this time"

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• Luka Nardini

  30 June 2017

  Friendly, professional, good cars

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