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Added by Jopie, at 05 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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23 Reviews
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19 April 2018
We were travelling as an all-male group, for a friend's 50th birthday celebration, so maybe not a typical group. However, I can say that the hotel met all of our needs. We were aware that there was extensive building works taking place, as described on the hotel website. The only elements of the works that impacted on my experience, were the scaffolding and associated dust around my balcony, which meant the hotel room window had to stay closed, and the facilities around the rooftop pool. Given that access to the pool is via lift and then 3 flights of stairs, the lack of any toilet facilities and possibly, a temporary bar selling drinks and snacks, was a shame.
Other than that, the staff couldn't have been more helpful, the lobby bar and restaurant was nice and the rooms (we were in a newly refurbished room) were amazing.
I intend to return to the hotel once the work is complete, as the designs for the 8th floor, in particular, look amazing.response / report this review -
05 April 2018
Room was a nice size and very clean. The staff were very friendly. There was a little noise from the adjoining room - but not too much of a problem. We were not affected at all by the refurbishment works that were being undertaken. The breakfast was good, and the lounge staff very friendly.
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24 March 2018
Very comfortable refurbished room. The staff polite, friendly and helpful. Good location just off the main Street. The breakfast was generally good although the food was tepid when it should have been hot.
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21 March 2018
I love the new rooms. They are really tasteful and well designed and great to stay in.The colour scheme is so good , the bed great and the pillow far better than other hotels. I was there 4 nights and it was totally comfortable except the terrible weather made it cold and the heating did not work. They brought me a small heater which worked wonderfully. The staff are all great. It was a really good stay .totally enjoyable and the noise did not intrude at all.
Please, please get the food better. It is not good. The tastes are terrible. Breakfast is fine. coffee could be lots better but the rest of the food I tried was pretty much inedible so I had to go out all the time. I think you just do not realise how important really good food is to a place..I mean good. There is now good food in Gibraltar and you should join in that, The weather was bad and a nice ,cosy eating room with great food would have been a treasure.I applaud the rest that you are doing. Wonderful work.response / report this review -
16 February 2018
we were not told about extensive works going on. we would not have stayed had we known.
we stayed in room 609 and drills started at 9am until 6pm. cranes out the back window. no pool facilities or roof terrace. staff attitude wasnt great.response / report this review -
29 January 2018
For a, considered, upmarket hotel it was disappointing. I believe the daily rate to be inflated purely because it is capturing the bride market. It is being refurbished and their rate should reflect that. The room was refurbished but the colouring and furnishings were less than expected. The clean was average, bed large high and comfy. The bathroom good but you had to put the toilet seat cover down to flush the loo. The English cooked breakfast was varied. Opens at 07.00 we arrived at 08.00 well within open hours and the breakfast, which was stored in lidded containers, was lukewarm. No staff advised you of procedure for ordering hot drinks, a fellow guest called the waiter for us. The decaf coffee I ordered came in a sachet!!!!!! I asked if there was a perforated choice, he said he'd look and never came back!! The whole place disappointing
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19 January 2018
Great place.. was being renovated when we stayed but no disruptions from the workers. Would be keen to stay again once all work is completed
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20 November 2017
Was not told about major refurbishment, No pool, scafolding all around and restaurant closed so had to use bar for breakfast which was very overcrowded. Room, which had not been upgraded was clean and a nice size for our stay. Staff were on the whole very good apart from breakfast when most got very stressed. Should be excellent when the refurbishment is completed.
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12 November 2017
We have just returned from a 3 night mini break at this hotel.
To begin the hotel is very well located in the centre of town, and although the hotel is undergoing a major refurbishment it did not cause us any bother at all, we were worried about some of the very negative reviews recently, but as I have said we had no bother, bearing in mind that for most visitors it would be likely that they would be out and about in Gibraltar when the works were being carried out, (i.e. as advised to us between 9am and 6pm).
Breakfast was excellent with no problems regarding anything that any resident wanted, fresh fruit, breads, the "usual" fry goodies and very good yoghurt's.
Our room was one that had been refurbished with an enormous bed, along with free safety deposit box, large flat screen TV with all the channels one needed and finally a brand new bathroom.
Oh I nearly forgot to mention the rooftop terrace area, which although having a lot of work being done at present even though it at present does not have bar/cafe/restaurant there, it does have a great swimming pool that I can highly recommend, even though it was November.response / report this review -
26 October 2017
I have scored this at 8 as the current refurbishment does impact though in fairness only a little. The whole team welcomed us and were most helpful. I have to particularly singe out Lorraine who did all she could to meet our requests. We had a most enjoyable few days.
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23 October 2017
Nice hotel, we've stayed before, but undergoing refurbishment at the moment. We were advised of this prior to our stay, but unfortunately there was no mention that the balconies would be covered in scaffolding. The updated rooms are nice but the keys/locks are a bit awkward. I also had to ask for housekeeping on the second day as our room was not cleaned. The new pool looks nice, but there is building work going on all around it. There were also some very noisy guests there during our stay so unfortunately this was the least enjoyable of our three stays.
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30 September 2017
Refurbished room was nice, but final inspection must've been missed (paint splash on new switches/power outlets). Room was lovely but bearing in mind we're a family of 3, there was nowhere to put our clothes, so they had to stay in suitcase. Breakfast was chaotic, as there was clearly not enough seating inside for the number of guests staying. View from balcony was of scaffolding but this was expected & explained at booking.
Pool was freezing & also part of a building site - not a pleasant place to be.
Understanding that the hotel is in the process of being renovated, the room rate did not reflect this. I understand the hotel needs to remain open while this is going on, but should really have less guests staying so that the breakfast area isn't so chaotic.response / report this review -
19 September 2017
The renovations seriously affect enjoyment of the hotel. We had planned to use the pool but didn't as the surrounding area is not relaxing. We couldn't use the room balcony because of the scaffolding.
All staff were friendly, helpful, efficient. Jesus in the restaurant was particularly pleasant and helpful.
The food was excellent, fresh and delicious.
We had a renovated room, but the trim in the bathroom was already deteriorating. The bed was comfortable.
Housekeeping was very poor, some days our bed was made, some days not. Bins not emptied, towels never replaced, or folded, coffee not replaced, cups washed some days, not on others. Others had pool towels placed in their room, we did not, I have no idea whether this was intentional or not. We stayed 4 nights.
It's hard to say whether I would recommend this hotel. It's location is very convenient, but until the renovations are completed visitors should be aware of the disruption. The housekeeping standards are not in keeping with the rest of our experience here.response / report this review -
23 July 2017
Friendly staff and floor manager. Great family atmosphere. Rooftop pool and live music on the veranda on Fridays. Saturdays there is live music on the local public stage next door so weekends are pretty lively. Food is good and fresh, portions are generous. 4 star hotel that's on the way to 5 star.
I can recommend it thoroughly.response / report this review -
16 July 2017
Have stayed at The Elliot previously, based on that experience decided to return.
Staff are friendly, attentive and always ready to help out.
I would particularly like to thank Attila from the Veranda Bar who takes time to converse and make you feel welcome.
The only negative for this stay was that the room air conditioning wasn't very effective. It was fine on my last visit which was in December and far cooler, but in the summer heat and humidity it can be difficult to get to sleep. I'm sure that this will be sorted out with the current refurbishment and I very much look forward to staying here again.response / report this review -
10 July 2017
Over on a couple of days work and added social as first time in Gibraltar. Recommended this place by my work colleagues and they gave me a cracking choice. Although there is hotel works currently in place these do not put off your stay, this hotel is a perfect location and venue for your trip to Gibraltar.
Nice friendly arrival had one of the new rooms, which was very comfortable indeed, free wifi, swimming pool etc. Used the restaurant/bar in the evenings for food, everything I had very nice and reasonable with each evening different entertainment. I should have gone out for a different venue but the hotel entertainment of flamingo dancing and good music on the other evenings I had no need. There appears each evening always something different and its clearly advertised.
As I said, location is excellent with more or less central to the town and the shopping Main Street. Cable car is about 12 minutes away to the fantastic Top of the Rock; the Popular Casement Square is also about ten minutes with good restaurants, pubs and the famous Gibraltar Glass Factory.
I loved the stay here, a very good hotel indeed and would strongly recommend indeed. Thank you for a great stay and welcome.response / report this review -
06 July 2017
We had a room on the 7th floor with a beautiful view of the water. The staff were very lovely and added an extra nice quality to the overall experience. We had an older room so it was dated but they are in the process of renovations so next time we stay there I think it will be much better. Excellent fish and chips. Everything we had on the menu was very good and we ate all of our meals at the hotel.
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31 May 2017
In general our stay was quite reasonable. Will elaborate IF the subject matters arise. POINTS TO MAKE:- On arrival was NOT located on floor requested(No problem). My request was for a TWIN room, was presented with a DOUBLE (again no major problem, staff quickly resolved it).1. Suggest a toilet brush be facilitated. 2. Instructions regarding AIR CON (appeared non provided). 3. I was told by a local, a letter was left for me on arrival, did not appear (can not confirm) Staff were helpful in attempting to find same. 4. Half way through BREAKFAST was requested to move table to assist preparation for a larger group, we did. (Again, no major problem, just a slight inconvenience.)
I booked the facilities on line, not requesting any sort of discount etc. In general all went quite smoothly, the staff were in the main were very helpful, although the odd ONE OR TWO, had a problem with their English, especially in the restaurant . Our stay was not hampered in any of these comments and our stay at YOUR hotel was enjoyable, I would recommend it other persons visiting your establishment. I do hope the alterations are completed soon. Regarding the bathroom, as an afterthought, I believe the shower floor in Room 218, may need some attention. Do hope these comments help.response / report this review -
13 April 2017
Great central location in town for this very well kept hotel, the staff are excellent and facilities top notch. The city is on your doorstep and the pool is on the roof, certainly the finest hotel in town.
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07 April 2017
Great location with friendly staff. They're undergoing renovations but as an avid traveler I understand that this has to be done at some point. Worth it!
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02 April 2017
Good hotel for the price. Great location, helpful friendly staff, decent ish bar prices and a good breakfast offering (aside from rubberised bacon, fatal error!). There were some renovation works going on but the lads didn't start making noise until 09:00 which was fine. Looks like it's going to be a very high standard of room when they're done with a stylish looking rooftop pool. Would definitely consider returning.
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27 March 2017
Comfortable rooms and hotel is in a good location for local amenities. Food in the bar is standard fare although the service experienced during my visit was sub standard although to be fair I think the staff were new and possibly in training. Noisy area due to building works nearby, which started very early in the morning. Regular entertainment by way of singers and a regular jazz band in the lounge area however the noise carries all the way through the hotel and the lounge area is pretty small to accommodate this.
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12 February 2017
Sept. 26, 2016, We were wandering the streets of Gibraltar in the afternoon and happened upon the Eliott off the main drag. A glass of house white wine and a Spanish beer, along with a wonderful Calamari on the patio was a wonderful break. Staff was a pleasure. If I ever get back there I will book a stay in the hotel.
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