The staff at the Peninsula Hotel are very accommodating and to the best of their ability they try to accommodate a guests requests
This is more a review of their Hillcrest restaurant than the hotel.
The restaurant is befitting of a modern one with a very modern yet relaxed look to it. Nestled at the bottom of the hotel and partially hidden from view from the bustling road outside, it provides a sense of cosy privacy from the world. It serves as the breakfast restaurant of the hotel so in the mornings can be a little busy if you're a non staying visitor.
Unfortunately despite these positives, what lets the restaurant down is the actual service by staff and kitchen. The staff are almost carefree of their customers and service reflects that as a result. In a virtually empty restaurant our order of an omelette and eggs Benedict took a whole hour to arrive. Of three service staff there, they spent the time chatting and laughing away with a cook and never once checked to see or ask if we needed a coffee refill. When asked for serviettes (which are not at the table by default) they looked at pain to even get some.
The pricing of food is okay relative to other similar cafes around Suva. Of the previous times I'd been there for breakfast meetings, the food is prepared OK (this mornings eggs Benedict however were terrible, the cook essentially used a while bottle of vinegar or seems, it was inedible).
But for the service and time it takes, you're probably better placed going elsewhere like Bulaccino or the Mad Hatter.
This rating is mostly due to the fact that I always get the rooms on the ground floor which has a distictive rustic/musty smell that is particularly not ideal for asthmatic people. Rating is likely to increase after completion of renovations/ remodelling. Staff are great here..
This rating is mostly due to the fact that I always get the rooms on the ground floor which has a distictive rustic/musty smell that is particularly seductive for asthmatic people. Rating is likely to increase after completion of renovations/ remodelling. Staff are great here..
This was the worst hotel experience I have ever had. The entire hotel is run down and dirty. Drug dealers lurked in all the corridors and around the pool, making it feel incredibly unsafe to be outside your room. Which is made worse when your room makes you feel dirty. I had bed bugs, and a growing pool of stagnant water coming from under my bed. There was excrement in the shower that I had to clean of myself. And at night you can hear every movement from rooms above, left and right of you, as well as the loud music coming from the club. But worse than the bugs, the excrement and the noise, is the fact that at night the men who lurked around the hotel start banging on your door and ringing your room phone. This was an experienced shared by my 2 other colleagues in other rooms.
Upon telling the reception about this experience and informing them I would be checking out immediately, we received a blank stare and "How will you be paying?"
I wish I could give it 0 stars, but 1 is the minimum. Avoid this hotel at all costs.
Unreliable workers and services very poor. Warning to all guests assuming to live there it is not safe for you. We have lost some of our item and when asking to retrieve by the CCTV camera they said it is not working.i might say workers are THIEF. So, the CCTV camera just put up there for decoration which isn't work at all. A week from now still no contact of our lost item.The room isn't clean, too many lices found on bed and chairs. This is the WORST accommodation we have ever been to.
One of the best hotels in the town. Very nice architectural design and you will really enjoy the poolside tables at night. Very clean. Friendly cooperative staff.
Very poor service. The room is like an oven. Air conditioner not working. They have provided a fan. Never stay here.
Newly renovated rooms. Good restaurant. Clean environment. Limited parking.
Decent place to say. Simple and comfortable. Good for business trips. Had a nice swimming pool and a good bar to chill and have a few.
Love it coz it's cheap
Good location and bang for your buck. The only real downside is the lift system (only 1 and really small)
Very simple hotel. Not for business people. No desk inside the room. Restaurant is good though. Breakfast was so basic.
Basic hotel. Rooms are clean and spacy. The lift is scary!
Clean and currently fairly priced, just don't imagine an upmarket hotel with spacious rooms and glorious views. Pool and bar here but neither attractive. Food in the restaurant is fairly average/poor but the staff are friendly.
Currently being renovated so it is noisy and parts of the hotel are boarded up. Friendly staff. New cafe/restaurant recently opened up. Expecting great changes to the place.
Rooms were good and staff very frendly
I would give it five stars if I was staying here before after their construction. The breakfast is alright, its small and light and being a Samoan, well😅 the room are really good and recommended for short term stays. Especially those on business trips. The staff is very pleasant and helpful
New restaurant in Suva. Nice place to hang out in town
Ok place to stay in Suva location & budget wise has a quirky cool cafe downstairs must visit if you're in Suva
Not worth the money. There is better cheaper accomodation in Suva. We booked the superior deluxe room, so we could have a little space and a spa. It was terrible. The room smelt of mould from the seals around the spa, and there was lots of mould in the cistern, and when you turned the exhaust fan on the smell increased.
More over the spa did not work. The reception desk knew this when they checked us into our room but did not tell us. When we asked them about it they told us they didn't get a chance to fix it before we checked in, they wouldn't give us a different room and we had to argue for a discounted room rate. The room had an old CRT TV that turned its self off after 5 minutes from watching.
The air conditioning didn't work well either.
If you stay here book their cheaper rooms, they have been renovated slightly and at least have a working TV.