Wooow
Horrible service!
Why do you put 'Eurail' sign on the ticket reservation desk, when it doesn't do specific Eurail-pass works??
I got confused whether I had to get specific waiting line for this "Eurail"desk, or if all the 'early sale' desks work altogether including Eurailpass works. I couldn't find where to ask about this problem. Couldn't easily find Renfe information desks or personnel, so I had to wander for 30 mins to ask about this freaking waiting line problem. I tried the customer center, but they only could give limited information. The station was too crowded, people had to wait for at least 1 hour and half or more, employees looked exhausted and grumpy. they snapped at people as possible as they could. If it gets too busy, hire more people!!
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Super uncomfortable indications which makes it messy and chaotic. A lot of destinations are great but the place should be recognised really
Ok
Al salir del Renfe he validado mi billete y la mĆ”quina me retornó otro. Al darme cuenta solicitĆ© ayuda al personal. El servicio al cliente es un desastre. Para que te retornen el dinero perdido habĆa que enviar por correo ordinario copia de mi tarjeta de dĆ©bito, el recibo de pago de la mĆ”quina expendedora de tickets y el billete que ya habĆa retornado en la oficina de servicio al cliente! Es decir que finalmente perdĆ 70⬠del billete mensual que paguĆ© y encima sólo la habĆa utilizado 2 dĆas
El personal de atención al público es muy amable. La estación esta bien organizada y limpia
Pese a que necesita una renovación ( principalmente la ventilación en los andenes, son subterrÔneos y en época estival es un suplicio esperar el tren en los mismos ) es una estación relativamente cómoda.
Estació normaleta però neta i organitzada. El personal d'atenció al públic molt amable i simpatic.
The station itself is okay. The problem is that you have to pay 50Ā¢ to use the toilet. I'm already paying to use the train so I think the restrooms should be free, but if not then I expect a super clean and nice bathroom. Not a dirty park bathroom with broken toilets, no soap, and no paper towels.