Very nice hotel in the middle of the old city. Very helpful staff, good breakfast, and it’s always nice to use the small swimming pool, the sun deck or the gym.
Had the room 125 which is nice and quiet.
Only recommendation for the hotel: cut off the perfume machine on the ground floor :)
The hotel was very clean and the staff was very friendly on their accommodations and service. I loved the courtyard next to the tapas bar it was as bad as it was a great place to end the night before going up to the room. The gym leaves a lot to be desired and they could update their equipment but then again I saw no one else in the gym during my stay.
I throughly enjoyed my stay at this establishment until. I had my room cleaned and a pair of luxury headphones was taken . I was told on my checkout. Date I would here something back from the manger I was promised that if the headphones weren't found that they would send me some which was a lie .
Which leads me to believe that they were stolen as members of staff are dishonest I regret staying at this establishment and spending my money on treatments as they don't value there customers.
This is the 4th year running we have stayed at this hotel and I can't recommend it highly enough.
The staff are all professional, helpful and more importantly happy! Staff retention must be good as I always see plenty of familiar faces year after year.. Nothing is too much trouble..
The hotel is spotless, the rooms generous in size, and well equipped, beds are very comfortable and as I've always travelled with my little one, a cot for the first 2 years and a bed for the last 2 years as well as high chairs bottle warming and basically anything you ask for!!
Breakfast is a fabulous spread of anything you can imagine wanting along with a full menu of cooked food made to order served inside or out..
The roof terrace has a great pool (spotlessly clean) and sun loungers, with waiter service of fabulous cocktails, soft drinks and a great menu of lunchtime snacks.
I could ramble on and on.I've travelled the world and honestly can say this is the best hotel I've ever stayed in, I'm not one to write reviews but genuinely believe they deserve my time to praise each and every member of the team responsible for making this a fantastic place to stay.
Service was excellent. Room spacious and bed was perfect to sleep well. We did stayed only one night, but will come back again. Terrace area is nice for relaxing and enjoying some drinks. We also had barbecue at rooftop terrace. Good food, but bring the salchicha back to the menu as last summer;)
Thanks for all the people who does work in this hotel.
Aún no he tenido la oportunidad de hospedarme en el hotel, pero siempre que visito Alicante aprovecho para cenar en su barra y probar su buena cocina. Antes se ocupaba María José San Román y tienen difícil superar el liston que ella dejó, pero continua siendo una buena experiencia.
A great hotel and the only Five star in Alicante. Great location in the historic (El barrio) part of town. It has a rooftop swimmingpool with is own bar
Okay, we didn't stay there but just went in for drinks, which I was not sure was acceptable at first, but the bartender made us very welcome and they had an excellent selection of wine at very reasonable prices per glass. The tapas was very tasty looking but as vegan we declined it. We were given a selection of olives instead. The ambience of the bar makes this a great option to enjoy wine and tapas in luxury surroundings at reasonable prices.
A beatiful place to stay in the cite centre. Nicely appointed rooms and wonderful friendly service.
It's undoubtedly the best Alicante has to offer - but there's not much competition.
The first thing to say is that the service from all the staff from booking through to check-out (and a revisit for lost property) was incredible.
Breakfast was great and the rooftop sun terrace for drinks, sunbathing and spa treatments is fantastic and offers excellent views day and night.
The rooms however are a little tired and non-functional in the case of the shower as we flooded our room. Room configuration and bathrooms are bizarre.
It was our first wedding night so asked for a room with a view but unfortunately instead we had a noisy room at the front of the hotel on the 2nd floor which was very disappointing.
That said, we had a good experience and excellent tapas on late arrival - we will return as there's currently no alternative accommodation in Alicante.