Here now moved room after first night found sleeping over a generator in kitchen 1st floor. Moved to other end of first floor to be above the music that went on until 12pm. We are on so called holiday with 5 children who we have had to entertain all day because of lack of any kids entertainment at this so called family holiday hotel by jet2 ha ha. The staff here need training in customer service especially restraunt staff they are grumpy and unhelpful, I normally tip staff at end of holiday but I feel they should pay me for having to have put up with being here a week and thank the Lord it was not longer and we won't be back or recommend this hotel to anyone The Clark gang from Newcastle
Friendly, helpful staff and the hotel is in a good location. Room kept clean but is in the small side for a 4* hotel. Shower not great and our shower not sealed at the bottom so water ends up all over the floor each time used. Not temperature limiter on shower with potential for scalding water if handle is knocked. Food tastes good but choice is very limited compared to other similar hotels I have visited
We was a family of four, three adults and one ten year old. We originally booked two separate rooms but on arrival we was upgraded to a family suit which was roomy and no extra charge. The room was kept clean and towels and bedding changed daily. There is a large selection of food to choose from for both breakfast and evening meals. Both are self service. At busy times they may be a short wait. There is a lovely out door pool and one indoor pool. There is a problem with towels on sun loungers.
Would not recommend this hotel to anyone! Full of screaming kids in the middle of August, there's more bairns than adults here. Sheets did not get changed until the 3'rd day of our stay and we know this because I spilt a bit of juice on the sheets and the stain was still there. Lunch/dinner was okay but full of fish and not many veggie options at all. Bar staff/reception need to lighten up they were so moody and hardly seem a smile the whole time I was there. Bar shuts at 11 after that you need to pay even if you're all inclusive. The sheets are so Uncomfortable and itchy. Overall experience was dreadful I will not be back at this hotel I have no idea how it is 4 star!! Dreadful
Its has been a fantastic experience at Regina Gran hotel for myself and my family. This is our first first visit here but i must say i love it my kids love it and so does my husband. We have had a great time. Variety options of food and its also tasty. Staff are fantastic and friendly. Thanks for a great holiday. And also thanks to an amazing staff from teletetext holidays who recommended this place for our family holiday. Great job.
Hotel is lovely and clean. Staff are very friendly. Food is good quality. The location is ideal.
Amazing 3 star hotel but does not deserve it's 4 star status.
Stayed for a week at the Regina Gran. Ideal location to PortAventura, shops and the beach but not dead in the centre of town. Most of the staff speak English and everyone is really friendly. The cleanliness and condition of the hotel and rooms are generally high having recently been refurbished. The pool is quite cold as it's solar heated, but there is a heated indoor pool on the lower ground floor which is €6 per day. All inclusive gets you 3 buffets a day at the restaurant and unlimited drinks and snacks (burgers, hot dogs, magnum ice creams) from the two bars. Would stay here again! Lovely.
The hotel is a great place to stay being only 20mins walk from the town and about 40 mins walk from portaventura theme park. Saff are extremely helpfully with any of your needs letting us try out diffrent rooms to see which one we preferred.
The only downside is have found upto now is the lack of English on the bar drinks menus meaning some of the cocktails contents had to be translated but google is your friend at this point. The other negative being english it the lack of entertainment in English and English music however this is at start of may so may well change throughout the year this is one to bear in mind if you are going all inclusive, there are howere a couple of English bars that will provide you enough entertainment.
Nice and clean room with cold air conditioning. Friendly staff. An excellent range of all inclusive food and drinks. Will be going back again in the near future. Highly recommended for couples or families.