About
Location :
Added by Jopie, at 07 May 2016
Opening Hours
- Monday 10:00 AM – 6:00 PM
- Tuesday 10:00 AM – 6:00 PM
- Wednesday 10:00 AM – 6:00 PM
- Thursday 10:00 AM – 6:00 PM
- Friday Closed
- Saturday 10:00 AM – 6:00 PM
- Sunday 10:00 AM – 6:00 PM
Gallery
Add missing information
14 Reviews
-
01 March 2021
As for washing machines, they have a very poor service in terms of after-sales maintenance. They are completely unorganized and do not listen or seek to satisfy the customer. Actually an experiment. I do not advise anyone to deal with them if they are looking for a distinctive service.
.
The worst customer service ever. unprofessional and uselessresponse / report this review -
08 February 2021
Bad experience ever not recommend at all
response / report this review -
06 February 2021
A50 is the worst handset ever. After only one year of use the mobile is malfunctioning(self restart ) due manufacture fault, and they wanted to pay almost the price of new handset to fix it. Really very bad product and after sale service
response / report this review -
01 February 2021
i love samsung🥰
response / report this review -
17 June 2020
I’ve been struggling with Samsung services here for so long, so I’m trying to reach anyone out to you guys.
On the 26th of Jan 2020 and from one of your retail distributors I bought a Samsung M30s , Along the first three months I realized that the battery charging is extremely slow -6 hrs to 100%- , so on the 3rd of may I went to one your service centers (Ain Shams) explained the issue so they took the device and after 10 days I went back, received the phone to find that the issue wasn’t resolved in addition to scratches on the back cover. I went again to the same maintenance center handed them the phone, and also filed a complaint on Samsung’s hotline 16580.
I got noticed then from the company’s side, and was told to reach the center to collect the phone fixed, I was shocked then to find that for the second time the problem was still there, also more scratches on the cover and the frame. So, for the third time I visited the same maintenance center and asked for a replacement and that’s based on the consumer protection law here in Egypt. After that I filed complaints to ’The national telecommunications regulatory authority’ and ‘The consumer protection agency’ for the ongoing problem for around 40 days.
I’m calling you out to stop this disrespectful situation from your company and from your maintenance agency here, And also to complain the unprofessional handling by your customer service agents , as just day before yesterday I was talking to them and I asked to speak to a manager so the representative ‘Nehad Belal’ just hung up on me .. not to mention the many lies and the false promises along the way.
Please take valid actions to rectify the situation as it has started more than 45 days ago and was never actually progressed.
hope to hear back soon from your side,, Kind regards,
Mohamed Salama.
+201120781089
receipt number 3501166
[email protected]response / report this review -
11 December 2017
Fine
response / report this review -
24 October 2017
Excellent
response / report this review -
01 September 2017
Not to my expectations
response / report this review -
21 April 2017
Very good
response / report this review -
04 March 2017
My favourite brand
response / report this review -
15 February 2017
Good prices compared to other stores
response / report this review -
15 December 2016
Very bad center
They change spare parts in no need to be changed
Didn't resolve the problem and took money without providing the expected service
I don't recommend anyone with this centerresponse / report this review -
14 June 2016
egypt samsung gogo
response / report this review -
14 May 2016
Very bad customer service , spare parts cost higher than the device TV , and the device is not used much , on the other hand screen have defect , I saw same complains in same issue , with no respond . Don't buy Samsung
response / report this review
