Elegant and comfortable, welcoming. Bilingual staff is very friendly and helpful. Enormous and commodious rooms, comfortable beds, fresh roses each night. The lobby and public areas are lovely and well-maintained.
We've stayed in rural hostels in Ecuador and here, and both are wonderful in their own ways. I recommend this hotel for the luxurious business trip and a rural inn or hostel for a more authentic cultural experience.
We stayed here 2 nights before and one night after a Galapagos cruise with Celebrity Cruises on the Celebrity Xpedition. Having gold status they upgraded us to have access to the club level. Every aspect of our stay was above expectation from service to cleanliness to the food. I highly recommend this hotel if you're staying in Quito!!
An excellent place for visitors. Great atmosphere, variety of restaurants and special conference rooms. Great service. The design of the building is amazing, full of light. You can go and seat in the cafeteria to eat a sweet and enjoy the place with pleasure.
Wonderful hotel and great staff, really enjoyed my stay here. The rooms are nice and clean, pretty typical of what I have come to expect from a Marriott. But I really can't thank and praise the staff enough. We were in a rush to check out and go to the airport and a few important things got left behind. The staff were great and honest and were able to rush the items to the airport before we left. Really great job. Thank you
Fantastic hospitality! Classy and clean rooms. Great bar and breakfast buffet! I highly recommend it!
I was pretty unhappy after we rented a suite n I always ask for quiet room, hi floor, away from elevator n received just the opposite. We should have returned to the front desk immediately but we were so tired after flying from Chicago to Ecuador we just collapsed. The Ecuadorian TSA had pulled my luggage out for inspection n make u follow a man to a little room where no one speaks English n u r made to feel like a criminal. They want u to sign forms that r in a foreign language. U r afraid u will miss your flight. We r not returning to any part of S. America. The Panamanian TSA is 10, 000 times worse. My husband's diabetic case was ripped apart 4 times. I'm sneaking all this in on a hotel review to spread the word. My husband's carry on was ripped apart 4 times. How many times must it be inspected? To repeat is to say the 1st time was not accurate. We believe they really enjoy giving Americans delays due to their smiles n laughter. We were told once we were behind security we could have water. We entered this gate n everything changed. They kept wiping down my laptop n putting the cloth in a machine n it kept beeping wrong, none of the 4 women knew what to do, n seemed to thoroughly enjoy detaining us.
Comfortable, large rooms with nice bathroons(large tub, separate shower. Helpful staff. Close to lots of restaurants, shops and bars.
Top notch hotel and service! We were able to upgrade and used the executive lounge. Our room was nice, clean and modern. The location is great as well.
Nice hotel but lacking in a few areas. Showers are poorly designed and don't drain properly, so you take a shower in an inch of standing water. The bathroom lacks a place to hang towels. The food in the restaurant is mediocre but the breakfast buffet is good. The floors in the rooms and the Halls are poorly cleaned. The rooms are huge, though, and service is good. Overall I'd recommend it, but it's a bit short of a truly outstanding hotel.
One of the best hotels in Ecuador. It's location is ideal and everything is top quality.
I had a lovely room on both my stays, the staff are wonderful. Breakfast is buffet style with many selections including a smoothie station, also ate at La Haciendo and it was wonderful, even though there was a private event going in which made the service a bit slow.
Booked here as part of a cruise package and found the hotel to be perfect. Rooms clean, beds comfortable, beautiful views, staff accommodating, and breakfast perfect.
I went only for a grad party, and the service was amazing, it is easily one of the most luxurious hotels in Quito, if not the best. I don't know about the rooms or the hotel in general, but I think it would be as satisfactory as I expect.
Great location in the heart of central Quito. Excellent staff that has accommodated us without hesitation. Exactly what you would expect from JW Marriott.
Yes, the rooms are clean and the views are beautiful. Yes, the staff is very attentive, very professional and speaks perfect English. Yes, the rates are reasonable and the hotel is in a great location. But, the best reason to visit the Marriott in Quito is the breakfast buffet. They have an amazing assortment of local fruits and juices. Juan, who works at The Omelette Bar, can make you the type of traditional breakfast that his mother and grandmother used to make for him as a child. And the rest of the spread will probably cause you to overeat pretty dramatically, but it is well worth it. It should also be mentioned that if you're staying at the hotel and the evening they have a fantastic Steak House on property.
Very modern large convention hotel. Rooms are very spacious with modern furnishings. Much large than a US hotel room. Every day we received a rose in our room and ladies got a rose at breakfast. Breakfast buffet was extensive with local food and European foods, both hot and cold. On site bar/restaurant for quick bites and one other restaurant which I didn't try. Location is in city center with many restaurants. The walk to the old city is very far but a taxi was $5.00. 45 minutes to the airport. Good for several nights as home base but not an overnight if you wish to catch a plane the next day. Highly recommend.
Very good service overall. However the executive lounge staff have room for improvement on how to deal with complaints. Very poor behaviour. Also be aware they serve dinner and refreshments at at the executive level as most of the Marriott hotels do, but this one has a catch. They serve it from 6:00pm to 7:30pm only and the only one to find out is getting late, because anybody will inform you in advance.
Worst phone customer service! Once you get to the place things chance they will treat you well!.
Nice hotel, but service can be better especially at the reception. Breakfast is very good, but the noice level is extremely high with the smoothy mixer. My bed was worn out and I had a bad sleep.
Excellent hotel ! super helpful staff, stayed there for 4 nights and was perfect
Top notch hotel, just a little far away from city center, Wi-Fi is quite slow for a place of this quality and be careful as they are one of the few remaining hotels that still want to charge extra (which I wasn't) for what they call enhanced hi speed internet (which is still too slow at 10mps).
Room (Junior Suite with Balcony) was great and roomy and great views
The manager was fantastic and continually tried to help my stay better.
Facilities are top notch but they Wi-Fi and location (considering how hard it is to get to historical places because of traffic) takes the stars away.
Absolutely lovely hotel. The staff was very friendly. The amenities were extremely clean. Fantastic fitness center and the pool was beautiful. Food was also delicious. Definitely recommend.