Extremely slow and unresponsive. Would not recommend going there
Staff was friendly and spoke English good enough to help us out with a SIM card we bought elsewhere so we could use data while in Germany.
It was vey helpful and my problem was solved very fast. The person who helped me was H. Dzekovic and he was very good.
Extremely slow, unresponsive, unhelpful and rude staff. Avoid like the plague if you value your time and sanity.
Don't get a contract, the biggest mistake I EVER did. BAD customer service. Unfriendly staff. Just wants to take all your money. SPECIALLY If you don't know German.
Everyone!! Don’t even think to make any contracts with this “supplier”.
Retail shop “specialists” provide not correct information regarding contract, than for me appears that I was charged extra 14 euros every month!! Retail shop “specialists” three times said me that they will fix an issue BUT nothing was done at all. Standard way of contract termination not works – I have sent a letter to Nurnberg office – nobody replied to me! By phone they say that understand my problem and need to switch to customer support (and who are they btw ??) and then the line is hanging for one hour without reply ! That “supplier” have no customer service at all!!! o2 - thieves !!
this company O2 has no time or response for their customers
Mean rude and racist
The staff are friendly, speak English and go out of their way to help you. Sometimes there is a line, so you have to wait a bit.
Slow, inconvenient, unfriendly staff. Would not go there again.