I got this hotel room as a benefit from Lufthansa because of a huge flight delay from Shanghai. It is a big hotel 10 km by motorway far from the airport. Is located in a conference center, so the room is typically spartan but executive and has all necesary to work with a laptop. Service room menu is available, but planning to stay here for a long job, then you need a car. Cleanliness and services quite perfects, german standard.
Outside of the building is pretty nice. Same with the lobby. Rooms are mediocre at best. Not very clean. Service at the restaurant was horrible and because the hotel is surrounded by big warehouses, there is no where else to go. There is a small diner across the street, but that is nothing special either.
Hotel is located near Frankfurt International Airport. Rooms are spacious and clean. Staff is helpful & friendly. Quality & variety of breakfast is very good.
Hotel looks fine from outside. Rooms have defect sanitary or fridge. Mini bar item are outdated. Dinner provided by the hotel was horrible. You have nearly no choice what to eat. Shuttle bus was not on time (45 min too late). Drivers and personal is unfriendly. I would not stay there a second time.
I was assigned here because I missed my flight (the company's fault) and it is really amazing here. Rooms are clean, pretty and huge. Dinner was good ans the people are nice. One downside is that the hotel is pretty far from the airport, but a special shuttle bus comes here every hour so it is actually not that bad.
The Shuttlebus only holds 8 people and the hotel is pretty big. They will kick you off the bus if you haven't registered. In addition the rooms are also not really clean (see attached photo). The staff is mostly friendly and that is the only thing that saves the second star.
Due to an overbooking in FRA we went to this hotel with other 25-30 persons. The service is really efficient and kind. They were waiting for us with a dinner box. The breakfast opens at 6. The only drawback is that the shuttle to the airport is every each hour (6:15, 7:15)
Nice clean hotel. Nice bar but a bit pricey.
Amazing hotel to be stuck in Frankfurt at, though I do believe the expenses can be a bit high, it's definitely a great hotel for everyone
Hotel had very nice rooms and was clean. However the service was incredibly bad. First of all while we were told they'd put our luggage in a separate room until check in and they acted like they did when we came back to check into the hotel our bags were all out and anyone could have taken them as there were different workers when we came and we just picked them up without displaying luggage ticket. We also asked for a wake up call which they happily agreed to and never actually did. If we didn't set up our phones as well for alarms we could have missed our flight. In addition while the front desk told us that we should (and we did) reserve a seat on the shuttle for the airport at a certain time these reservations meant nothing. They were never checked and there were too many people so some people were stranded in hotel. Also from airport to hotel there was only one shuttle and many people had to wait for it to come for at least over half an hour each time they weren't able to get on. The restaurant workers were great and I have no complaints here as the food was great and they were friendly.
We did, however, get told by our airline we'd get a room for two people. However, we got a room with two tiny separate single beds pushed into a double size bed not sure if that was the fault of hotel or airline that set us up with the hotel. Overall I really liked the hotel but their service was not good at all.