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Added by Jopie, at 12 October 2019
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5 Reviews
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07 April 2021
The receptionist did his best not to let us in. Upon arrival, we were shocked by hearing that we cannot check-in, as it is only possible for business trips (the purpose of our stay was to renew our passports). It took us some time to understand what a "business" trip means, but then he accused us of lying, saying we have to show him an email from our embassy that we have an appointment, saying things like "write an email to your embassy now" (in the weekend evening!) and "I'm tired of discussing with the guests".
No such thing was mentioned on the website.
Generally,
- Rude staff,
- No room service,
- Extremely limited breakfast,
- No restaurant.
I won't come back, definitely.response / report this review -
04 April 2021
The photos are very better than the reality! The rooms are not bright and there is only one small window and the view is just a front wall. The reception was not welcoming and we didn't find anything on their website that there is no room service available.
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01 February 2021
Selling rooms online, stating buffet breakfast and gymnasium available yet Hotel is currently CLOSED due to pandemic. Although, you can still book online via Honours App?! So, we were checked in next door at Hilton Garden Inn where also is stated that buffet breakfast, gymnasium and restaraunt are open. NONE of which are. This was rudely and stressfully pointed out by staff to my partner and I on arrival, then later on by another rude and stressed staff member.
Some things to note
- Staff rude and extremely stressed at this point in time. We all been affected, no excuse.
- Maintenance of hotel. So currently in the "Stay Clean" push by the Hilton brand this place is appauling.
- Bird feaces all over the carpark entry door and exit area. It looks like it might as well be abandoned.
-Dust build up in general area and rooms.
- Broken toilet brush, how do I clean my toilet now with no cleaners around either?!
- Blown lightbulbs in room
- Mess under bed and couch. Items are hilton soap bar, luggage tags, coasters & notepads. Nail clippings beside and under table. This mess looks like it has been there for a while.
- No heating to room, -1° outside temp currently and room is cold. Has a temp control that can go +/-3° each way but does nothing.
We appear to be the ONLY pax heresurely it would not be hard to prep one room nicely and keep a hotel clean and working order with not much else to do.
Hard to believe this place is associated with the Hilton brand!
Have further work visits here monthly, will pick a different site.response / report this review -
04 August 2020
To be honest, it is not the best of Hilton. My husband and I usually stay at Hilton Frankfurt -wich is amazing in everything: service, rooms, food and staff, but we were quite disappointed with Hampton by Hilton in Munich. I was sure that in Munich we can expect even better level of service than in Frankfurt but unfortunately not((
Room was good and clean, but the parking was terrible! And the receptionist was also not so much helpful.response / report this review -
19 October 2019
My husband & I stayed 2 nights at the Hampton by Hilton West. Our room was very clean when we arrived. Breakfast in the morning was very good. Nikola at the front desk was WONDERFUL!! He was spoke very good English which was a plus for us being from the US. He was very helpful when we asked him for some recommendations on some things to do. He also helped us when we needed a lighter blanket. Two 👍🏻👍🏻 for Nikola!
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