Name: Hoffner Furniture Company GmbH - Fürth
Address: In der Schmalau 40, 90765 FÃ¼rth, Germany, DE
Telephone: +49 911 3949333

Hoffner Furniture Company GmbH - Fürth is a furniture store, located at In der Schmalau 40, 90765 Fürth, Germany. They can be contacted via phone at +49 911 3949333, visit their website www.hoeffner.de for more detailed information.

Location :

In der Schmalau 40, 90765 Fürth

Contacts :

Added by Jopie, at 30 March 2015

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 8:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday Closed

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Jazmin Chacon

13 December 2017

Well, waited all afternoon for the crib that never got delivered. Called them at 4 to make sure and she said it would happen no later than 6 Called them at 6 and she said very casually, it will have to be another day. I asked why I couldn't get a courtesy call to at least give me a heads up (I took time off work to he home for delivery) and she "couldn't resolve the issue for me at her dept" so she transferred me to the line that never answered. So now I really don't know when my baby's bed will be here. Very disappointed with your service. Never again!!

UPDATE: Called today and because they were not able to reschedule within a reasonable amount of time/ therefore assemble for us, I was offered a discount. That was nice. We'll see how this goes.
Gavin Fitzmaurice

23 October 2017

WARNING!!!! WARNING!!!! WARNING!!!! WARNING!!!!

Ordered a wardrobe from this store, originally buying the unit was a horrific experience refusing to deal with me due to the fact I don’t speak German? Hard to believe but yes! Not what you expect when you arrive fresh into a new country wanting to furnish your home!!

We patiently worked through this to then make the purchase and wait patiently for 8 weeks.

8 weeks passes by and we collect the package to then install ourselves to discover that we have been provided with two left doors and two left draws!!!

Mistakes happens right, that’s fine I’m sure this can be resolved! So my wife who ordered the unit, signed the contract and who is 32 weeks pregnant and not so mobile returned to the store and asked for this to be resolved.

As you can imagine the wardrobe isn’t something you will want to dismantle, package it up, hire a van for a third time, load the van, off load the van, deliver to hoffner, offload the van onto hoffner trolly to then manage the terrible service within this branch! 4 large boxes which way enough for two men to carry!!

My wife returned with only images on the phone clearly showing the mis match and the problems we face, asking for help in the matter. (Basically you gave us two left doors and two left draws!)

Choices that we thought would have been:

1) to replace the door and two draws which required three units to be delivered to our home? Answer was NO!!!!

2) to come to our home dismantle the unit, take away and arrange for a fast replacement considering we have waited 8 weeks. Answer was NO! You need to pay delivery charges, dismantle charges and wait another 6-8 weeks!!

So we are now left with the last option, please refer to the above!

I won’t go into the detail for how my wife was treated this afternoon and left in tears as it will potential put me in a legal dispute!

The store may be very attractive and perceived as very professional but the operational / logistical efficiency is far far from a general EU and German standard! Don’t be fooled!!

I would approach this store with real caution!

!!!!!!!!WOULD LIKE THIS TO BE RECOGNIZED AND TREATED PROMPTLY AND ALSO SERIOUSLY!!!!!!!
Swati Arya

22 August 2017

horrible and incompetent
I made a mistake of ordering my kitchen from them. Delivery was delayed for an entire month.Despite the late delivery, installation was made in an highly incompetent and callous fashion.
they assume the customer to be available for several days for the installation.
Never ever enter this Sham. Despite paying premium , no one expects this awful customer service.
Christopher Horn

26 June 2017

Es gab einen guten Berater und der Rest hatte keine Ahnung von dem was sie sprachen. Am Telefon ist man, wie meine Vorredner schon angemerkt haben, sehr unfreundlich. Wenn man droht zur Konkurrenz zu gehen, dann wird man sehr schnell freundlich.
Mansinn

26 June 2017

Service ist nicht vorhanden. Wenn ich so mit meinen Kunden umgehen würde, wäre ich sofort arbeitslos.
Das gekauft Sofa war nach einem Monat komplett kaputt, wurde ausgetauscht. Das nächste hielt 2 Wochen! Nur dann wollte man nichts davon wissen, man wurde hingehalten.
Der Außendienstler, der vor Ort war und den Schaden gesehen hat, wollte uns einreden, dass das nunmal so sei. "Man könne sich ja einen Skoda oder einen Mercedes kaufen".
Genau den selben Satz haben wir direkt bei Höffner auch vorgetragen bekommen! Also wird der Quatsch scheinbar in Lehrgängen so beigebracht!
Meine Telefonnummer wurde bei Höffner gesperrt! Nach 10x probieren und ewig Warteschleife die Nummer unterdrückt und sofort durchgekommen!

Uns wurde ein Austauschsofa angeboten, unter der Bedingung, dass wir unterschreiben, auf jegliche Garantie und Gewährleistung zu verzichten! Das ist rechtswidrig!

Hier geht es nur ums schnelle Geld mit überteuerten Möbeln verdienen, Kundenservice ist völlig egal.

"Dieses Sofa wäre eher für Gästezimmer geeignet, wo es nicht genutzt wird".

"Ja wir wissen, dass der Hersteller keine gute Ware liefert"

"Ihre Garantie ist nach 5 Monaten abgelaufen"

Absolut unterirdisch.
Zum Glück sind wir den Schrott los.
Manuel S

12 May 2017

only the shop is big. The quality of the product is worse. And worst ever customer service.We have ordered a real leather sofa and the second day itself it started getting wrinkles. At the time of purchase they had not mentioned and stated only positive things. I had sent an email with pics and asked for solution, they responded asking for my purchase details. After that till date there is no response and I might have sent at least 4 to 5 mails and they don't seem to bother at all . I wonder is this the way they train their employess to serve their customers.
Norman Schimke

19 November 2015

Neu , toll
Susan Zhang

06 April 2015

The shop is big and has many different style at different price level. However delivery is disappointing, I have ordered a kitchen, been told delivery time in 6-8 weeks, but in the end have to call them many times to find out it's been delayed to11 weeks! without explanation or compensation, this is not a good service.