Avis Autovermietung Stuttgart Flughafen

Location :

Flughafenstraße, 70629 Stuttgart
Added by Jopie, at 23 May 2015

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• Szabolcs Arnoty

  29 September 2017

  NEVER EVER THINK ABOUT RENTING A CAR FROM AVIS/BUDGET!!!!
  Pay more and get at least acceptable service level. They do nothing when there is a problem.
  
  I give 1 star because there is no option to give ZERO.
  They provide NO CUSTOMER SERVICE whatsoever.
  They are unreachable on the phone and when they pick up they do nothing to sort out a customer request/lost item case.
  
  They can only smile at you until they expecting some money from you!
  When the deal is done they are not willing to make any further little effort towards the customer. German customer servic is also useless.
  They promised to talk to the local office and call me back and respond in email anyway.
  I did not get an answer for my inquiry for 3 weeks still, even thogh I have been constantly ringing the phone number provided, talked to at least 4 different people at 4 different depratments/offices. No help but which is even worse not even a single response to my question at all.
  
  I left my cloth in the car upon return. Just 2 hours later when landed I tried to call them immediately but it was impossible to directly talk to the office at the airport. The machine put me through to the EU customer service. I explained my probelm, they promised me to pass on the problem to the local office and that they will call back. They never did. I have been trying to find out whether they have found my lost item on several occasions, no real help at all, probably they never checked whether my item is there or not. OR perhaps they stole it for themselves.
  But at least a phone call confirming that is not there should have been made.
  
  My item was surely there at the time of my first call they should have just answer my call and check the trunk. It was an expensive suit!!!
  
  I am so incredibly annoyed by how this company treats customer issues

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• Guire Bouba

  14 August 2017

  Place to stay.

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• Dian Govender

  18 May 2017

  Avis front desk staff were friendly. But I couldn't agree more that getting to the car park is tricky to find. In South Africa our Rental company's offices and cars are together. However, I noticed in Germany that the Offices are in one area and the carpark elsewhere. So point is you have to walk to the main parking area and then go to block D, take the lift following Avis sign. This is to collect vehicle. Cars are in category so I suppose you get what you pay for which is the same around the world for all car rentals.

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• Michael Ebert

  16 May 2017

  Typisch Avis. Alles i.O.

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• Jeffrey Abramowitz

  18 June 2016

  Very good overall experience. Staff was friendly and helpful. Before/after hours return is a bit confusing.

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• David Liggins

  29 July 2015

  Booking was easy, sorting out the paperwork was easy, but finding the cars in the car park, with suitcases, is a nightmare, very long walk from the terminal building, poor instructions on how to find the car. It would be better if there were easier instructions to follow and they informed you how far it was that you had to go with your suitcases.

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• Géza Dénes

  30 May 2015

  Recommend. Everything just as expected.

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