First time there. Sales rep was very attentive. Good experience.
Top BMW Service!
I asked Autohaus Karl + Co. to look at a chip in my windshield. Chip was not bad and did not fail inspection; however, I asked BMW to look at the chip and let me know if there is anything they could do. BMW called me and told me they would fix it for 95 Euro and I agreed. Within a couple hours, I was called again and informed the glue procedure did not go well and that their organization cracked my windshield (10 cm) and I needed to have them order a new windshield or I would have to take my car to another servicing place for windshield replacement. To my surprise, Autohaus Karl + Co. admit fault and the BMW representative said it was his first time he saw the procedure in four years fail; however, I must pay for a new windshield and service. At this point in the winter, I do not want to risk driving the car elsewhere and in my opinion is completely BMW's fault and they must own up to their mistake. They decided to give me a free rental car for a day until they fix my X3 as this is all their representative could do without the manager there. I will be charged over 1,000 Euro for what originally was only 95 Euro and supposedly an easy fix. This is unacceptable as no risk information was presented by professionals; I would only understand to pay if I was informed of the risk and that if the glue procedure did not work and cracks the windshield, but this was not the case. I recommend to all my colleagues and friends at Wiesbaden to take their vehicles elsewhere.
I got my vehicle from here and love it.
Great extension of the Karl & Co. franchise. Great customer service and prompt service. When properly organized they offer a great selection of vehicles in-house for rent when yours is in for service at a very reasonable rate compared to other dealerships in the area. The detailing service (deep cleaning) is very well done. So well infact I brought my non-BMW vehicle as with very positive results.