Apple Rhein Center

Location :

Aachener Str. 1253, 50858 Köln
Added by Jopie, at 27 November 2015

Add email
Add business description
Add Social Media
Add Products and Services

• Anonymous

  14 September 2021

  I bought an iPhone online and I had an oppointment on the 17th November at 14:45 to pickup the phone.
  Besides the long time I had to wait before receiving my order, was the unfriendly and not professional employee which handed me over the phone. No help or support at all. If she don't like her job then I strongly advise her to look for something else.

  response / report this review
• Anonymous

  09 November 2020

  Best service ever! The staffs are very friendly and helpful, and very polite and nice to customers. Giovanni fixed my laptop just for several minutes , I am so happy that my laptop works again. Thanks a lot!

  response / report this review
• Anonymous

  27 October 2020

  Useless visit to the store. Long waiting time and could not get any help any the end. For such expensive product Apple offers mediocre support.

  response / report this review
• Anonymous

  05 June 2020

  Why do I make an appointment at an @AppleSupport store (Apple RheinCenter Cologne) and then I still have to wait >40min!?

  response / report this review
• Anonymous

  04 August 2019

  I had an appointment as my iPhone 5SE was exhibiting some issue, the display would not turn up its brightness anymore and the battery was not brilliant any more. I mentioned to the genius that i thought I had change a setting and ever since the display was dark. The only idea she had was to change the display brightness which was 100%. Today I finally found an answer on google on which setting I had changed. How are they apple experts, when they don’t even know the settings their products offer?

  response / report this review
• Anonymous

  09 July 2017

  Friendly and helpful staff
  Some of the staff speak English very well, if you are a traveler.

  response / report this review
• Anonymous

  19 March 2017

  -Long waiting hours (at least 3-4 hours) and you can never find any available appointment online.
  -Some staff are not that friendly, sometimes they're even rude. You have to force them a lil.
  -If it gets technical, you'll find definitely better options than this store. (I had to go there 4 times(and each time 4-5 hours) to get my macbook repaired)
  -I had to talk with the store manager so they finally repair my macbook well. He wasn't friendly at all.I mean he didnt even look at me while I was describing my problem. He was like, are you finished ?
  Anyways this store is not recommended at all.

  response / report this review
• Anonymous

  25 January 2017

  Poor experience for English speaking customers.
  
  Had a battery problem when my phone did randomly shutdown when it's cold outside.
  The answer I got was from the employee "Yeah, it happens. My car doesn't fully function when it's cold outside either". Ridiculous

  response / report this review
• Anonymous

  21 October 2016

  Very quick. I have an issue with my screen. They take the laptop and after two days , i got an e-mail that the computer is ready.
  
  The stuff there are friendly and allcan talk in German and English.

  response / report this review
• Anonymous

  29 September 2016

  Very quick and satisfying service.
  
  It was a graphic issue with my MACBOOK PRO (15-INCH, LATE 2011). For that reason, I went to their GENIUS BAR without any prior appointment. So, it took a little bit time to find out the time slot to talk to their engineer. After that, they checked my MacBook Pro and informed that they could repair it within 3-5 days without any cost under QUALITY PROGRAM (E1).
  
  And most surprisingly I got a call from them on the next working day to collect it. So, It means around 2 days to repair it.

  response / report this review
• Anonymous

  04 December 2015

  I have just moved to Germany and was having some huge issues with my iPhone not wanting to work with the German SIM card. Apple support on the phone kept telling me to contact my us provider which isn't a cheap call coming from Germany. Then my service provider sent me back to apple. This happened for 3 weeks. I was sent into the store and what the people on the phone said could be done couldn't. It be done, these guys in the store worked with me for 3 hours in rush hour timing and didn't let me leave without a working phone both us and German. I could not be more greatfull for the time they spent and the dedication to solve my issue. I would highly recommend this store

  response / report this review