About
Location :
Added by Jopie, at 18 October 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 8:00 AM – 8:00 PM
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14 Reviews
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25 September 2017
The rental car was okay however there was for a long wait to collect the car. Just one staff member at 0900 on a busy weekday. Main problem is that two weeks after returning the car without damage, and despite paying for additional insurance with zero deductible the company has still not returned the €765 deposit to my credit card. This effectively is theft! Emails to their office and Budget's global customer service centre have not been answered. Really poor service and won't be using Budget again.
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13 September 2017
Do NOT ever use this company! It is a bunch of liars and thieves. My worst experience ever! You don't get the same car you booked and if you don't pay the expensive insurance you can end up loosing a lot of money in case of any accident. They withdrew money from my card 3 months later after returning the car without approval and they didn't even bother to let me know. The amount they took was absolutely ridiculous (the whole deposit value) comparing to the actual damage on the car.
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13 September 2017
UNDER NO CIRCUMSTANCES RENT A CAR HERE!
1) I waited in a line for more than two hours when I came to pick up my car (and I reserved this car a month ago by the way!)
2) Employee that I was talking to was extremely rude and impolite
3) They did not have the car i booked, so they gave me some clumsy minivan instead that was not suitable for my trip at all
4) They charged my credit car 200 EUR for a tiny scratch on the rim that was already there when I rented the car. What's more important is that they charge your credit card several weeks after you return the car, so you are already back from your vacation/business trip and can not directly go to their office and say that to their face. However, you can always open a dispute with your credit card company - that is exactly what you should do when Budget is trying to steal your money.response / report this review -
13 August 2017
BY FAR THE WORST CUSTOMER SERVICE EVER!!!
I never imagined that it could be my fault being a tourist, which is exactly what we were blamed for when we asked why they didn't pick up the phone. Petr was the counter employee's name. He indicated that they have many reservations and that they don't pick up the phones period (all that in extremely rude tone, while dropping the f-bomb, no less!). I was speechless.
Not only that, but he said that since he didn't like the way my wife showed her dissatisfaction (strong language and strict tone, but no foul language by any means), he wouldn't give us the car until she stepped outside their office! REALLY!?!?! WE HAD TO GET THE POLICE INVOLVED TO GET THE CAR!!!!! Yes, the officer was physically present so that we could get the car we ALREADY paid for!
But it didn't stop there. Petr indicated that since we were being so inconsiderate (I suppose, it would be better if there were no tourists and no cars rented, definitely a less stressful work environment for him), he would definitely choose "the best car" for us. If this is not a direct threat, I don't know what is?!?!
Sure enough, the vehicle we were given was Hyundai i30 (which was great). However, when driving it was making a very loud noise coming from the rear, to a point where it was much louder than the sound of the jet turbines on the plane. In fact, it was so loud we had to yell to each other to be understood at highway speeds. It was also a very scary feeling - like the car may fall apart at any second.
Yep, Petr definitely delivered on his threat. And again, no way to get a hold of anybody at the Budget office anywhere.
Well, that was our unique experience at Czech Budget. We travel a lot and this was by far THE WORST customer service ever!response / report this review -
06 August 2017
AVOID - 100% FRAUD!
My car was a Peugeot, it had so many scrapes and scratches etc.one in particular was a massive scrape in the middle of the rear bumper but as usual was not recorded just like all scratches on the carlots of stone chips on the windscreen.I had to go 3 times back to the rental desk to keep showing them damage, if i said nothing they would charge me for the bumpers as well!!!!!!
The car was marked from previous rental as "Brand New" which is such a lie! The guy from Budget did not even want to write all the damage i was telling him and only marked the main damage in the middle of the rear bumper.
It was a hot day, so air con was on full, driving back on the motorway and hit a bump and the stone chipped windscreen turned into a crack and i was put to blame.
CARS ARE NOT CHECKED AND WILL COST YOU HUNDREDS WHEN RETURNING IT!
PAY EXTRA AND RENT FROM OTHER DECENT COMPANIES!!!!!
They are cheap for a reason! They charged my credit card 340 EUR for a crack, when the insurance excess on car windscreens is 80 EUR and does not increase the premium when claiming the windscreen!!!!response / report this review -
06 June 2017
These guys are RIPOFF masters - you book via Expedia or any other site, they guarantee that you'll pay XYZ USD or EUR, but then you show up at the counter, they take the XYZ amount, multiply it by their overpriced FX rate to convert it to Czech Crowns (CZK), then charge your card. So your card in EUR or USD is being charged CZK and when it gets converted to your card currency, you're losing around 10% just there. What a ripoff, Expedia should stop working with scammer like this.
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16 May 2017
Can't say anything bad about renting a car at budget. Free reservation, no fees if you don't show up. I did everything there in their office in the central station, nothing online.
They 'charge' your credit card for around 700€ as a deposit, but they only get the clearance for that and don't actually charge it. Still your credit card need to have the money available.
Car itself was clean and good. Price was the best I found in Prague, if you want to go to a different country (around 30€ extra charge for that, but Sixt e.g. is much more expensive).response / report this review -
24 April 2017
While it is technically my fault for not reading the TOS good enough, they charge €800 in deposition which is not clearly communicated and is taken at a different time than the payment, one would think something as important as that would be on the confirmation but it is only written in the contract, make sure you double your vacation cash pool if you plan on renting here, and also the money most be on the drivers card
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13 April 2017
I really do not recommend Budget from CZ after 3 times experience! Seriously, the service after you picked the vehicle came very poor! Long time waiting for invoice, no any reply of e mail, nor anyone answer the phone. If this is for business purposes, I strongly recommend to consider my comment!
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08 April 2017
Terrible experience, ordered a car and when I arrived they said the car isnt ready and i had to wait two hours for the car and then there was even bigger delay. Just terrible company, bad service and unpolite service
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17 February 2017
Por alquilar un coche un día se me impuso una fianza de 20.000 coronas que tardaron una semana en devolver. Además cobraron más de lo que marcaba mi reserva.
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06 February 2017
Wir (meine Frau und ich)können die negativen Rezensionen nicht ganz nachvollziehen. Selbstverständlich ist jede Bewertung rein subjektiv, von daher können wir den Service von Budget in Tschechien nur empfehlen. Wir haben nach verspäteter Landung (4 Stunden Verspätung aus Düsseldorf) bei Budget am völlig verschneiten Vorweihnachtstag (23. Dezember) ein nagelneues Auto zum vergünstigen Preis für unsere Reise nach Mähren bekommen und konnten den Wagen dann problemlos am 24. Dezember in Brünn abgeben. Da kein andere Anbieter am Flughafen Prag bereit war uns kurzfristig ein Auto zu leihen und Budget sich hier keinen Vorteil verschafft hat - im Gegenteil, uns das Auto zu einer günstigeren Kategorie inkl. Vollkasko OHNE SB vermittelt hat; inkl. Routenempfehlung - spricht Bände. Wir würden den Service jederzeit wieder nutzen.
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21 January 2017
Pujcuji si na auto na firmu a zatim bez problemu. Akorat vozy jsou kousek dal oproti kancelari a hledani je nekdy zmatene, protoze je to na dve patra.
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25 October 2016
Affiliated licensee
- ALWAYS check initial reservation with actual contract you were given
- Final charges are different from initialresponse / report this review
