Probably the nicest hotel in Santiago de Cuba. Very good rooms, excellent staff, fine and hugely varied breakfast buffet. Food and drink are about double local prices here, but highly professional staff make communication easy and fun in many languages, and quality is good. My only reservation is that this seems like exactly the place for aggressive cons would be hanging out nearby and it is sometimes hard unless you get straight into a taxi to get out of the hotel zone without getting hassled, sometimes a bit too much. The hotel staff are great though and keep it all professional within the hotel grounds themselves.
Beautiful hotel with modern amenities but be prepared to take taxis everytime you want to go into the city or do a fairly long walk in warm, muggy weather. Their hotel wifi is 4xs the price of buying a 1 CUP card and using it in every other hotel lobby, restaurant and park.
Good place to stay .
Hotel itself is ok. Feels 3stars. Buffet is just awesome, amazing variety of food. Great location to explore the city, not to mention the view from top floor terrace.
Nice place
Nice location
Nice Hotel for Cuba standards, although what makes this Hotel a five stars is the Maestro, a brilliant pianist that makes you feel you are in the first row at the Royal Albert Hall. El Concierto de Aranjuez was performed fantastically! Thanks Maestro!
Beautiful Hotel, a little expensive for Cuban prices But loved the stay.
For a Cuban hotel this is really good Good food, nice rooms and a beautiful lobby
Enjoyed our three-night stay. Excellent breakfast buffet. Room very comfortable. Only downside was the elevator. Our room was on the 7th floor and it seemed the elevator was always full when it stopped on our floor. Small inconvenience when looking at the big picture though.
Lived there as a Canadian ex-pat. 4 years.
Everyone had their own agenda. They followed the prescribed party line.
Food selections are very lacking in Santiago.
Nice place to visit but you know the rest!
Nicest place I've stayed at abroad. Great city, great food, great people.