Nice lobby but the rooms and everything else is very outdated and musty. The breakfast buffet looked good, though we only had the fruit. The pool and jacuzzi were freezing cold - we were looking forward to another swim before our flight but sadly couldn't with the frigid water. The gym is a joke. No equipment except for a few cheap and old bikes/treadmill. It's okay for the price, just don't expect too much.
DATED HOTEL WITH A MODERN FACADE
Cc accepted. Parking available. Free airport shuttle service available between 6am to 9:45pm. No shuttle service to San Jose downtown (20-30 min. taxi ride). On-site casino. On-site restaurants. 2 Outdoor swimming pools. Dated interior. Worn-out infrastructures. Friendly staff. Front desk staff can speak fluent English. Dated but spacious room. In-room safe available.
Love this place. We had a junior suite and it was certainly everything we needed. Very clean and comfortable the only strange thing was their jacuzzi which is usually hot bubbling water was ice cold bubbling water and they said it was because the weather is traditionally hot there that most people like the jacuzzi ice cold. I don't know if that is typically the way people use a hot tub. I don't think so but other than that it was great. Excellent spread for the breakfast that was included and nice to have the casino and small restaurant attached.
Overall disappointed with my stay here. The hotel is fine, but a few things added up to make it a bit annoying. Breakfast is always too busy to find a table, so you're left wandering around like an idiot checking to see if a table is free, or the person is just up at the buffet. Then check in and out is very slow, which is annoying if you just need your key refreshed as it stopped working. Then the jacuzzi is right in front of the breakfast / bar, so it feels a bit strange to use them.
Also - the gym is terrible as nothing works.
The good though - had taxis that i could just charge to the room, and the room service was decent. Bed was comfortable and lots of channels on the TV.
I was here on business so didn't get the best out of this hotel, would be better for pleasure.
Very nice place. Friendly staff and great rooms. Many restaurants close by (all close at 10 pm). Nice facility open to the air. Great breakfast.
"Refined, upscale resort"? I beg to differ. When I came into my room there was loud music coming from the room above me. I immediately called and was told that it was a party but would be ending. I was also told there were no other rooms available except on the 4th floor where the music was coming from. The answer to my complaint that the music is getting louder and louder is "my manager is not here." When I asked what my refund for the hours of sleep I am not getting would be, guess what the response was? Now they can get me a different room. This after I am already unpacked, cleaned up and in bed? They refused to offer it before 9:50pm? It's a hotel. I want to sleep. I'm so tired.
I needed a rental car and discovered the hotel has a small rental car iffice inside. We received excellent customer service and got a fair price for our rental without a reservation. The hotel is spotless and clearly a high end place to stay.
Have been staying in this hotel for years when I visit CR. They have been in renovation mode the last few years.. Clean comfortablertable rooms. A little dated but beds are newer and very comfortable. Staff is friendly. Breakfast is fantastic.
Very good hotel and quite luxurious. I recommend it, there have been no disruptions in our perfect stay.
I would call this the catfish hotel. After 8 days in various other resorts I was expecting a nice stay at a wyndham at the very in. Don't let the pretty modern facade from the road set the tone of this resort. The hard rock and casino/resturants were all very nice but it is also the first things you come up to.. It all looks good from the outside until you step into the back where you a greeted with a 1980's dilapitated look that extends to the dirty old rooms. I was staying at a wyndham where I expected there to be a standard but I was wrong. I will attach some pictures. Don't be fooled by the beautiful website after complaining that the web pictures were not the room that I booked I was moved to a 3rd floor room that was a little better but still not up to even 2000's standards. Besides the room the grounds were full of ugly sites, chipped pool tiles, falling down walls, rust roofs, wet old furniture strewn around the resort, mold everywhere even the pool. It was a bad site and it will keep me from booking at a wyndham again if this is how they do business.
Beds were extremely uncomfortable. Hotel was not as advertised. You can tell it used to be nice in the 80's maybe, but many parts of the hotel were run down, falling apart, moldy etc. On the bright side, there were two very small water bottles in the room complimentary and a free shuttle service to the airport that only takes 15 minutes in traffic. There may be a nicer building available to stay in, so it may be recommended to request that if at all possible.
Nice hotel not too far from the airport. The staff is friendly and helpful, the breakfast buffet is delicious and included.
The hotel is located next to the Hard Rock Cafe which can be a bit loud in the rooms depending on what room you get.
Nice beds, sink and toilet could use a little maintenance. Friendly staff, conventions facility close by, breakfast wonderful.
Had an easy time checking in. No elevators so you will need to haul your luggage up a flight of stairs. Our bathroom had a corner shower that leaked onto our bathroom floor while using it. Jetted tub was nice. Hot tub and pool area were great. Breakfast was consistently good. Nice gift shop, casino and large entry you can gather. Easy walk across the bridge to the mall.
I liked the Wyndham Hotel because the service there was unspeakably quick! Although I only know a limited amount of Spanish, I didn't have a hard time communicating with the staff. The rooms are exquisite, they have a decent amount of space, large bathrooms, TV's, coffee makers, and amazing views. The pools at Wyndham are amazing, they aren't too deep so kids can easily swim in them, the water is at a decent temperature, and there is a mini waterfall in one of them. There are 4 hot tubs, they are in one big hot tub that has half a foot of water around it. I recommend this hotel to anyone staying in San Jose, Costa Rica and looking for a nice hotel.
Positives
- Clean
- Pretty nice pools
- Food isn't to bad
Negatives
- Bad customer service
- They gave use the wrong room when we checked in
- The showers are honestly horrible (A hose would be better)
- In one day we have had 3 different people knock on our door for unknown reasons (One of which tried to come in right after knocking)
- For what you pay a night you could have so much better! Go to a different hotel!!
Great location and great service
The hotel has a bit for everyone. A small casino for the elderly folks and a stocked bar for the eager young. Great staff and courteous service with close local restaurants across the street. Good tub and showers in every roon to rest your weary self after a full day of tours. Good continental breakfast options and meeting space for the business crowd.
The hotel is beautiful but it's old, rooms and mostly bathrooms need a little remodeling. Great service and food :)
Great place to stay near the airport. The place is kept very clean, the food is good. They have a shuttle that runs to the airport on an hourly schedule. The Hard Rock Cafe is just a walk across the parking lot and a mall across the street
Overpriced. Room was very run down. Bathroom smelled of Sewage! Pools are unheated and dirty. AVOID THIS PLACE!