Sansa Regional Airline

Location :

Alajuela Province, Alajuela
Added by Jopie, at 27 September 2013

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• Chloe Lawson

  12 April 2018

  NEVER book or fly with them. We arrived an hour early only to realize that they canceled our flight and weren't going to tell us until we asked. It's a sham of an "airport" and they couldn't fly us out because the ground was wet. They did arrange a taxi service to get us to the airport which luckily worked out only thanks to the driver not to Sansa. Sansa also did not offer any sort of refund or compensation for the cancelled flight. Many others were frustrated with the experience and had other stories to tell regarding the circus that is Sansa. Strongly do not recommend.

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• Nick Halverson SB

  30 January 2018

  Sansa is a great airline to get to the far corners or regions of the country fast. Yes - most of their tickets are non-refundable so make sure you can stick to your itinerary - but the pilots and staff are friendly, the views from the airplanes are amazing. The price of a ticket is worth it just as an aerial tour. I prefer flying Sansa than driving hours and hours on the highways.

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• Melissa Fuller

  15 November 2017

  Their website is horrible for booking online.. I booked a flight and when I got my confirmation, it was a totally different time that I had chosen on the website. This would not work for me, so tried calling them on the phone.. literally ten times, and no one answers.. the phone just hangs up on you after a long speech.

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• Hcscan74

  20 February 2017

  Everything was good, wifi does not work until the dude arrives to the cafeteria and re- sets the modem so don't panic.

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• Alberto González Murillo

  14 November 2016

  La mejor atención simplemente excelente

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• Ashutosh Yadav

  15 August 2016

  Prasad.bigha

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• Martha Kovac

  26 May 2016

  My husband booked a flight on-line. He wanted to fly to Liberia for the North Face Eco Challenge but got a stomach flu (going aroUnd in Santa Ana and at school) and we needed to cancel our reservation. Firstly we were told all flights are non refundable!
  The we were told that we could get a refund if:
  1. We send a copy of our bank statement evidencing that we paid (they have all of that information because we booked online!)
  2. Providing the credit card information we used to pay (again they have all that info inside their system, why make a client jump through the hoops!?)
  3. We get a doctor's note confirming that my husband is sick
  
  We are from Canada and have no family doctor here, nor do we have access to public health care! When I called the private US hospital to find out whether we could get such a note, we were told that they did not know .
  
  Turns out we spent a day running around trying to get the information they asked for. SUPER UNFRIENDLY CUSTOMER POLICY, all airlines we have used all over the world have a cancellation option. SANSA is jut trying to do a money grab here from foreign customers by asking to do things that are just NOT possible to do when in the country for a short while!
  
  I WILL NOT USE SANSA AGAIN AND WANT TO WARN OTHERS, USE NATURE AIR, SUPER FRIENDLY AND REFUNDABLE TICKETS!!!

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• Pablo Hidalgo

  04 October 2013

  Buen servicio!

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