About
Location :
Added by Jopie, at 03 October 2014
Opening Hours
- Monday 6:00 AM – 9:00 PM
- Tuesday 6:00 AM – 9:00 PM
- Wednesday 6:00 AM – 9:00 PM
- Thursday 6:00 AM – 9:00 PM
- Friday 6:00 AM – 9:00 PM
- Saturday 6:00 AM – 7:00 PM
- Sunday 6:00 AM – 7:00 PM
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11 Reviews
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25 April 2018
Everything OK.
After some bad comments here I was somewhat worried, but everything was fine.response / report this review -
27 January 2018
The service is pretty good, you can have anytime and pick up you car
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11 January 2018
We rented from mapache in Liberia (las Americas) and returned the car in San Jose. They were very friendly and accomodating. We didn't have a reservation and they were still able to accomodate us. We also got the GPS and were glad that we did because some of the areas we drove in our phone maps wouldn't have worked. It's a bit pricier to rent a 4x4 in Costa Rica compared to the US but the vehicle worked great and we definitaly needed a 4x4 in the areas we stayed in. They do charge a $1000 security deposit that is refundable after you return vehicle. The guy in Liberia was very good about writing down scratches, dings, and marks on the vehicle when we got it so we don't get charged for pre-existing "damage". In San Jose the return guy was very friendly and drove us back to our hotel.
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18 August 2017
Worst company ever. When we received the car the guy explained everything very well and we inspected the car together. But with turning the car in they turned out to be frauds. They came with 2 guys and one of them directly went to the trunk and grabbed the bag with the triangle and stuff and opened it and displayed all that was in. Than he stepped away from the car and the other guy inspected the car. When he was finished he said he was going to charge use for a broken triangle. Okay at that point I loose control because this bag was never opened! The guy who delivered the car only showed us the bag and said what was in it so at that point we didn't had the idea of opening it and checking it. I told him to call the guy who delivered us the car to confirm he didn't showed what was in the bag. And I explained that I didn't use the triangle or even opened the bag for the whole trip. When I didn't brake anything I don't want to pay for it even when it was only 15 usd. He couldn't reach the guy and said we had to pay. Than it got a little bit out of hand and normally I can stay calm but he was pissing me of by saying that I had to understand his position. BS! understand my position that I'm charged for something I didn't break. So I was trowing 20 usd at him and told him to leave but he couldn't accept cash and got mad. At that point my wife took over the conversation and I went to the lobby of the hotel. At that point I started googling for reviews of this company. They were "surprisingly" bad. Than I read the same story from an other reviewer that I was in at that time. He also had to pay for a triangle he didn't broke. Exactly the same story. At that point I got furious and went back and showed him the review. The only thing he could say now was to calm down or he would call the police. Just the same line as the other reviewer mentioned. We had to go to the airport so we didn't have the time to get the police in or else I had certainly done it. Eventually my wife paid with credit card and after that they immediately ripped the document papers and copy of my credit card so they couldn't charge me for anything anymore. I assured them that I would leaf a negative review about this company but he didn't seem to care about that. What a great personal(thief's) you have Mapache! I also informed the travel agency(best ever!) about this and assured me to discuss this issue with Mapache. It was only 15 usd but for something I didn't do it is 15 usd to much! Costa Rica is absolutely a great and beauty full country to go to and everything we did and everything we saw was something to never forget. I truly recommend you to go to Costa Rica but just don't hire your car at Mapache!.
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26 July 2017
Everything fine. Pretty much what you expect from a rent a car. Good customer service.
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05 July 2017
Don't ever use these crooks. I Terrible service upon return. Charged for triangles that were broken upon receipt of the car. Then when argue stating they had never been open or used said they will call the police and be done with us along with taking the full deposit.
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03 April 2017
Great friendly service from this local Costa Rican car rental company.
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19 March 2017
Good national rental place
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21 September 2016
The worst rental ever. Car was ok but more than 1week later I am still waiting my money back (they told me 24h to het the money back). When we got to San José we were on a hurry cause of the plane, when we told the Guy he answered: you should have arrived earlier. Dont rent here
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16 May 2016
Get ready for an ass raping with no Vaseline, folks. They offer you multiple levels of car insurance coverage when you rent your car. What they don't tell you is that if you opt for the minimum state required coverage, you have to pay a $5,000 security deposit that has to clear on one card, it cannot be split in to multiple cards. So, a $10/day car rental turns in to a $70/day car rental after they force the full coverage option on you and on top of that, you still have to pay a $1000 security deposit. Although the ticket agent was courteous while butt raping me, the company policies left me never wanting to see a Mapache again.
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10 October 2014
SCAM!!!!
Another car hit our car in a parking lot. No one was in our car at the time. The other driver admitted fault and the cops came to make a report for us and the rental car companies. Everything seemed fine. When we returned the car and again, everything seemed fine. We got home and saw a $700 charge on our credit card. They said they had to fix the car with our money while they claim got processed in court. I kept on them and 6 months late they final had gone through court. The court had found that no one was at fault meaning I had to still pay the $700.
This company is known for this scam. I got off easy.
Beware.response / report this review
