Autostar La Uruca (Mercedes Benz)

Location :

• Joel Nelson

  15 March 2018

  Beautiful cars lauzy services.

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• Angiegid

  10 February 2018

  This past year, they sold me a very old battery (dated 2011). $780 and it barely lasted for 6 months. They will not honor the warranty because it wasn't installed at their facility. I was not told this in advance. Save a bundle and buy your parts elsewhere (Amazon and Ebay has amazing prices on parts). My new "offbrand" battery from Central Batteries is working fine. I will no longer buy the overpriced parts from Autostar.

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• Dave Playfair

  22 January 2018

  Absolutely and without a doubt, the worst service in Costa Rica. That bar is pretty low, so it is quite the achievement to be so completely overpriced and at the same time, completely inept in terms of customer service and support. (New Car sales was pleasant and helpful, but anyone considering buying a new vehicle from this dealer should also consider that you're paying a premium and will do so for the term of the warranty, while at the same time receive the absolute worst support imaginable, along with ridiculously overpriced parts.)

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• INKA Moser

  06 August 2017

  Das ist ein schlimmer Ort! Wir mussten unser Auto notfallmässig dort hin bringen. Die wollten für eine Reperatur die $ 1500.- kostet $ 3500.- !!!! Als wir dann reklamierten hörten wir als einzige Erklärung dass der Chef krank war! Sie haben sich nicht entschuldigt! Wir mussten erst mit Anwalt drohen, dann sind sie runter gegangen, und danach dann nochmal! Wir haben immer noch den Eindruck wir haben zuviel bezahlt. Entschuldigung kam keine. Gar nicht zu empfehlen! Reine Abzocke!

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• Bob Jimmer

  18 July 2017

  I lived in Germany for 12 years of my life and have always bought Mercedes cars for their excellent quality and SERVICE. After moving to Costa Rica I decided to go to where I knew best, Mercedes, expecting the same level of service The attention to the client was excellent up to the point where AutoStar had my money in their pockets. From there onwards the attention was disgraceful and for every little issue or question the response time was slow and the replies only excuses with no solutions. I felt as if I bought a second hand car in a no name garage, not a premium car with a Mercedes dealership. I believe that Mercedes remains a great brand and their product is remarkable, but that AutoStar does not comply with the high standards that come with such a name and will thus not be buying or reccomending anyone to buy Mercedes here in Costa Rica.

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• Alfredo Otoya

  09 June 2017

  Excellent Service

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• Ronny Solis Jiménez

  13 May 2017

  Muy buena atención

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• Jose Arrieta

  10 May 2017

  Taller de la Agencia Mercedes Benz

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• David Murillo

  30 January 2017

  Luxury cars

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• Sandra O'Connor

  29 January 2017

  Fueron amables, eficientes y rápidos al darnos el servicio. Y gracias por el café!

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• Erich Turner

  26 May 2016

  Ahhhhh, this place is terrible. Do not got. We have had our money taken over and over again.
  
  These people had my jeep grand cherokee limited fro over 5 weeks and wanted $600 for repairs not even done. They promised me new parts FREE and now say that they are having trouble getting the pat from the U.S. and now will not respond to my emails.
  
  STAY AWAY.
  
  These people need to lose their job:
  
  Sofia Arias, Katherine Quesada, Marco Solano, Luis Sanchez

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