About
Location :
Added by Jopie, at 26 August 2014
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
10 Reviews
-
08 March 2018
Great service, clean rooms. The national park is near by.
response / report this review -
02 March 2018
Pretty good!! Recommended. Nice service and well located. Maybe I'd be possible to improve the catering service
response / report this review -
13 December 2017
DON'T COME HERE!
This was by far the worst hotel experience of my life. I'm not sure if the language barrier had anything to do with it or if it was the fact that I'm an American, but this place was not accommodating at all.
FIRST, they lose my reservation for me and my friend, claiming that both my friend and I have to pay extra for staying there. After showing them the confirmation email along with my bank statement, they forced us to spend the night at a less-than-ideal hotel 2 blocks away (with no heat in 15 degree Celsius weather) due to THEIR MISTAKE. It was as if we paid for a downgrade! We were assured by Erik that if we come back the next day, a room would be available for us.
SECOND, So we spend the night at this hostel/dormitory/motel just to come back and be informed AGAIN that we would have to spend ANOTHER night in the motel because there is STILL nothing available. Now I was even more agitated and the woman at the front desk had to go to the back room to speak with her manager. The woman comes back and tells us that the room would be available between 1-2pm.
THIRD, We come back around to the hotel around 4pm from a day of shopping just to find out that the room STILL WASN'T AVAILABLE - 2 hours later and the room isn't ready!! What the heck! So we decided to wait patiently in the lobby for about 20 minutes until the room became available. We travel all the way up to the 3rd floor where the wifi was not working.
FOURTH, We informed the front desk that the wifi doesn't work and she insisted on telling us that it's because the phone was in airplane mode. However, this was never the issue when we stayed at the hostel/motel. Rolling her eyes, she restarted the router and low and behold!! THE WIFI WORKED IN AIRPLANE MODE!
FIFTH, We finally settle in (after calling 3x to get an extra blanket) and 2 hours later the wifi is out again, good thing my friend was paying attention so she just reset it herself and we went to bed.
SIXTH, After breakfast we decided to go to Monserrate. We had a great adventurous day until we come back to the hotel around 4:30pm and was handed a paper stating that there will be no running water from 9pm - 9am. So not only are we NOT INFORMED THE MORNING OF SO THAT WE CAN PLAN OUR DAY ACCORDINGLY, but now we have less than 5 hours to shower, brush our teeth and do whatever it is we need to do before our flight the next morning at 7am. Now what if we came home after 9pm, we would've NEVER received that notice!
SEVENTH, So we kindly take the paper, head upstairs to our room and guess what happened guys?!?!?! NO RUNNING WATER AT 4:30PM!!!!!!!!!!! So I called them AND waited downstairs furiously. At this point I was so done with this place that I was ready to cry and go home. The SAME woman is at the front desk and AGAIN she has to get her manager because she can't do anything for herself. I explained the situation to the manager to the best of my ability in espanol and she was SHOCKED!
EIGHTH, The manager said that she called multiple places and doesn't understand why the water was shut off prematurely. Now I don't know if this happened to the other guests in the hotel, but this was RIDICULOUS!!!!! She tells us that the best she could do was get us BUCKETS OF WATER to bathe in. We were suppose to be going to Zona Rosa that night and we had to get ready in BUCKETS after spending all day touching dirt on top of a mountain.
What an experience. I want my money back for this big inconvenience. It was our first time at that hotel and it will surely be our last!response / report this review -
07 December 2017
Good staff
response / report this review -
10 October 2017
Very simple but good. Breakfast can be chaotic
response / report this review -
17 March 2017
Es un hotel sencillo pero muy bonito y muy bien arreglado. Además es muy cómodo y la atención sobresaliente. Tuve un inconveniente con una promoción en la cuál me dieron información equivocada y fue necesario discutir para solucionar la situación. Al final me dieron solución de una forma distinta a la esperada pero lo importante es que lo hicieron.
response / report this review -
18 February 2017
Low quality service for a 3 star hotel.
Weak breakfast -
Water issues -
Cold rooms -
Not worth 32€response / report this review -
13 February 2017
Pros: Friendly and helpful staff. One day, breakfast was ok, with freshly toasted cheese bread and good juice and hot chocolate. They also use actual egg, and not a premade mix. Nice interior design.
Cons: Safe was locked on arrival and couldn't be accessed till the next day. It's also not fixed to the wall (as it should be). Towels weren't provided on arrival, and had to be requested. The towels also always appeared dirty, as though they were only dried and folded, unwashed. Three of our breakfasts were bad: Breakfast is limited to egg and stale bread that was toasted hours before. Coffee, hot chocolate, and juice were all flavourles and cold (as though diluted with water). Tea was also made with hot tap water. Support cleaning staff also threw away a bubble-wrapped souvenir. Granted, it may have looked like garbage, so keep everything* in the safe. The staff went through the dumpster and did end up finding it and were very apologetic.response / report this review -
05 August 2016
Really friendly staff, very clean rooms, super comfortable bed and a great breakfast!
response / report this review -
02 September 2014
can you arrange a texi driver with english speaking for my stay in bogota.?
response / report this review
