A really great hotel just super expensive! You got the money this is the spot! If you want affordable look some where else!
They should care more about the people they hire. They're not slaves. They're human! How is it possible that the receptionists have to stand on their feet the whole day and they can't sit down.
Everything is too pricy! well at least you will have your piece of mind!
Really good hotel clean, comfortable, good tv and nice social spaces. The breakfast is quite good too. The only problem was that the noise from the elevator (ding dong)you can hear it the whole night
It was a great hotel. Not anymore. Although they are renovating, there are many things that are deteriorated.
Many.
Well staffed, very attentive, attractive, inside and out. One of the highest priced hotel in Cali.
nice place to stay. nice staff and there is many good restaurants around
Me and a couple friends rented out the presidential suite for 4nights. The total for our stay was 4,000,000.00. We were super excited until the first day upon setting up the jacuzzi the unit would not turn on or activate the jets.
After requesting service and having their engineers take a look at the unit they stated that the water needs to be up to a certain level before they activated. We asked them to fill the unit so upon return it can be used.
After returning 4 hrs later we found the unit flooded the entire master suite bringing water into the hallway and the common space. We again requested service they came up and found a small hole in the unit and used silicon to fill it. They then falsely claimed the leak caused the electronics to not work and we would not be able to use the unit.
I asked if it could be repaired or how would they accommodate this, the response was we can use the unit in the pool area until their master engineer comes in on Monday( that same night I found that unit was also out of order) Monday came and no one was available or able to fix the unit.
We also found the 2nd full shower had issues with the head, the unit had more than half of the jets clogged.
Upon check out I asked if something can be done with a small discount on the total price of our stay or if anything could be done about it. I explained to them that there was not one jacuzzi in the hotel we could use.
The answer was simply no. Soon after this before stepping out into our taxis calls me back to pay for a beer we drank from the mini bar costing 11,000.
I couldn't believe this and it's pretty ridiculous.
If anyone else rents this or any room please make sure you have everything fully functional on day one. DO NOT PAY ALL NIGHTS UP FRONT!!! You walk have zero leverage.
Great hotel with a good service. A lot of places to visit around
Clean and comfy. Great breakfast and wonderful staff.
Spacious, great pool
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Good food and service