About
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Added by Jopie, at 04 July 2016
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 9:00 PM
- Saturday 7:00 AM – 9:00 PM
- Sunday 7:00 AM – 9:00 PM
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9 Reviews
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21 February 2018
Couldn't care less! We had the same experience as other people that have reviewed this company in that we booked a Mazda and got a Ford. We drove to Choachi, about 1.5 hours away, when the car broke down. It didn't recognise the ignition fob (keyless ignition). We phoned up budget who told us that the car had done this before, but they thought it would alright!!
Luckily I had internet access on my phone and searched for a solution on youtube. There is a secret pocket for the fob that allows the car to start. Why didn't budget know this?
We had to avoid travelling back on the day we wanted to because of Bogota's pica y placa congestion reduction scheme, which relates to the number plate (placa) and odd numbers drive on odd dates, even numbers on even dates. Budget only had even plates. If you get caught breaking this rule the police will impound the car!! A heavy fine will get the car released.
On the way back we passed through some dusty roads and they said they would normally charge us for cleaning it, but would waive it this time. How kind! No apology for the breakdown nor discount for the inconvenience.
Use another company!response / report this review -
23 January 2018
They are thieves. They take advantage of foreigners! Someone crashed into us in Bogota and after police report and all was done the guy who rented us the car at Budget convinced us that in Colombia the owner of the vehicle is responsible for all damages even if it was not their fault. Becuse they already had our CC on file, they charged us for all the car damages even though we were not at fault. Had to dispute charges with CC company and luckily our family in Colombia are helping us with this from over there now that we are back home. Don’t rent from them!!!
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13 September 2017
On Friday they sent me a confirmation for my reservation, which I had done some 6 months before, on tuesday they tell me they don´t know about my reservation and they don´t have a car! Must have given it to someone who paid a little extra, didn´t seem overly surprised either that my reservation couldn´t be found! Service was much better and much more serious last year.
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29 August 2017
Miserable personal. Me hisieron esperar 2 horas porque la señorota tenia su lonche break. Horrible service. Stay away from this car rental. There are others value their customers.
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30 June 2017
If I could go less than 1 star I would
Rented us a vehicle with a retread tire. We had a blow out. Now they want to charge for brand new rim and tire. Supervisor conveniently has a meeting and can't discuss. Clearly not our fault. You can clearly see where it was resealed. The hancook logo is clearly cut off. Extremely unprofessional but mostly dangerous. Could have killed my whole family. Horrific experience.response / report this review -
10 June 2017
Estoy de acuerdo con todas las otras personas que han publicado un review. Hice una reservación con ellos por internet. Cuando llegue me dijeron que el carro que había reservado no estaba disponible pero que me podían dar uno más pequeño. No me servía por qué éramos 4 personas con equipaje. Hago reservaciones con Budget todo el tiempo en los Estados Unidos sin problema pero no recomiendo esta sede por nada del mundo.
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15 February 2017
Reservé desde Costa Rica y al llegar la empleada fija en su celular, me repondio que no había carro disponible. Al solicitar alguna solución respondió que no haría nada: Sra. No tenemos carros disponibles! So, para qué confiar en ellos?
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23 January 2017
Happen again, i did a reservation and suddenly the car that i want was not available, same happen a month ago, they don't have respect for customers. I wont recommend it if you wanna be sure to rent the car that you need course for sure it wont be available
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11 July 2016
Screwed us over. The car we rented just happened to not be available the day we arrived. They said they would give us a random, much smaller car (we were 6 people) in the meantime and the next day switch for the car we asked for in the first place. When it came time to do the switch, the employee was supposed to meet us at our hotel at 8-9 am. It was 12 am and they still hadn't arrived because they were "lost." We couldn't comprehend how someone who lives in the city could be lost for that long. So we then said we'd meet the person wherever they were currently lost in. When we got there, there wasn't anyone around. We told them to forget about it because we had already lost half the day. A few days later, we switched cars to a slightly larger car, but the AC was broken. It was just such an unfortunate series of events and they didn't seem to care that they had ruined almost our entire week in bogota.
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