Lovely hotel. Luxurious bedding, breakfast buffet, very comfortable room. However, The lobby area and elevators are not air conditioned. Also, the water closet in our double room only had a glass door which is not fully enclosed.
Great rooms and excellent food. Very well located in the old city close to everything.
We absolutely loved this hotel. Lovely, beautiful, romantic feel and the service and food were top notch. Location is great. Would definitely stay here again.
Very nice hotel. I almost gave 4 stars due to a couple of annoyances. Our room was below street level. They have a court yard that lets light down to this lower level but you feel like you are in a basement. Ask for an upper floor if available. The rooms are very nice. Second item was getting a massage when a loud band started playing in the floor below which had no sound insulation through the courtyard. I would stay there again without hesitation.
Absolutely fantastic hotel. Beautiful, clean, restaurant had delicious food (although perhaps a little stuffy) , room was lovely, rooftop was gorgeous, and hotel well located. Jorge was the most amazing waiter and taught me some Spanish 👍
Romantic and luxurious. Softly lit courtyards throughout and a gorgeous rooftop pool (though small, sometimes no lounge chairs available). Highly attentive staff, very helpful English-speaking front desk and concierge, strong AC, beautiful spa. Cars parked out front for travel to airport, Baru, the fort, wherever. Buffet breakfast from celebrity chef included. Location is out of the way, depending on your interests. In a more 'up and coming' neighborhood filled with hostels and university students, making it more fun and lively vs. historical. But still walking distance from most sites in the walled city.
Best boutique Hotel in the World! I've traveled to over 50 cities and stayed in over a 100 5-star hotels. What makes this hotel a 5 star one? The staff, the food, the rooftop pool and the location. The attention to details in the furniture and rooms is beyond magical. Bastion is a piece of art.
Really nice hotel. A great hotel if you're looking for a quiet relaxing stay while in Cartagena.
It's probably one of the better hotels in the area but coming from NYC standards, I'm sorry but I can't give his a 5 rating. Especially since our room didn't have a window and the gym was subpar.
This hotel was beautiful. It is in the Old walled city of Cartegena, and it is central to all attractions in the city by walking. The staff is wonderful and the breakfast bar is free and amazing to boot. We are definitely going back.
Excellent hotel beautiful rooms and great service.
We had a very bad experience. The room stunk of mold. They did not have a decent room to accommodate us and we had to cancel the chek-in. We need to cancel the chek-in and the hotel does not want to refund all the money paid. We still had to hear that the hotel did not matter to Brazilian guests.
We tried to contact them directly with the hotel and they never responded.
We do not recommend this hotel.
We were there in August 2016 for 4 nights. Superb staff, great breakfast, very comfortable bed, a/c in the rooms but open air patio design (toward the center so no street noise). First class rooftop pool. Awesome location in the Old City near great restaurants and bars. We particularly liked Mistura (Peruvian) just around the corner. Went there twice.
I never make reviews, but I decided to write one, because they deserve it. I have to say that this hotel was amazing! The people were very friendly and always willing to help. I forgot my expensive watch and they founded and sent it to me without any problem..
The rooms are nice and the hotel is beautiful but the service drives you crazy. You have to ask for everything a few times and they forget you've ordered. Gets very frustrating.