Name: Sheraton Shenzhen Futian Hotel Hotel
Address: China, Guangdong Sheng, Shenzhen Shi, Futian Qu, FuTian CBD, Fuhua Rd, 1å·å¤§ä¸åå½éäº¤æå¹¿åº é®æ¿ç¼ç : 518000, CN
Telephone: +86 755 8383 8888

Sheraton Shenzhen Futian Hotel Hotel is a lodging, located at China, Guangdong Sheng, Shenzhen Shi, Futian Qu, FuTian CBD, Fuhua Rd, 1号大中华国际交易广场邮政编码: 518000. They can be contacted via phone at +86 755 8383 8888, visit their website www.starwoodhotels.com for more detailed information.

Location :

China, Guangdong Sheng, Shenzhen Shi, Futian Qu, FuTian CBD, Fuhua Rd, 1号大中华国际交易广场邮政编码: 518000

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Added by Jopie, at 18 May 2013

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Pasd Putthapipat

03 December 2017

Great hotel, quite pricely.
Jean-Claude Etter

31 August 2017

Comfortable though feeling a bit old and dated, breakfast buffet barely decent, western restaurant ok, italian restaurant silly expensive for ok quality. Prefer west tower as exec lounge is on that side and view is nicer.
Brett Kwong

07 August 2017

Hotel room is big and clean. But it cannot direct go to the station next to it, you have go outdoor before you reach the station. No good view from the hotel at all.
James Fielding

16 November 2016

Lovely hotel in great location
R Arcocha

25 August 2016

Nice room, and front desk very helpful
Yogesh Tamhane

20 August 2016

Very very nice interior and food had amazing experience at Sheraton.
Julian Fessard

27 October 2013

Business hotel with a great location (central walk, link city and coco Park are a walk or a metro ride away), and nice rooms, pretty clean. The beds are very comfortable. I like the breakfast, their croissants are very good, and fresh-cut fruit every day is also great every morning.
The default rate is a bit high, and so is the price of breakfast.
I would recommend the place.
Jacobus Van Langen

25 May 2013

I recently stayed three nights at the Shenzhen Futian Sheraton. The experience was on par with a three-star hotel experience.

1. While I understand that the weather has been extra hot and humid, there is not reason to keep the Executive Lounge at over 30 degrees. The staff claim that due to the A/C being "central air" and one fan unit being down, they could not maintain a cool temperature, but upon complaining, they brought the temperature down. I choose to stay in a five-star hotel for a five-star quality experience and the the Executive Lounge for the added service and facilities. This was NOT to be had at this hotel. I have stayed at three-star hotels with better ability to control their facilities. They were just being cheap and didn't want to cool the lounge and other hotel areas until someone complained. The rooms were cooled enough to do the job--but still would not get to what I would consider ideal. We just weren't able to enjoy any other parts of the hotel--so room service was it. After being out all day in the heat, I did not want to head back out for dinner--I just wanted to stay in the hotel and relax--not an option at this hotel.

2. I have been coming to China for almost 15 years and while I speak Chinese fluently, my travel companions generally don't. I have worked in the hospitality industry as well as in the English training industry long ago and I was extremely surprised to find that the English competency of the staff to be well below five-star quality. Not only could our waitress at one dinner not understand us or us her, but she had to have one of the servers translate for her. The managers/supervisors were also barely understandable. Being Shenzhen, I expected much more than this.

3. Back to my issue on the A/C. I stopped by the front desk on my first night, the next morning, the second evening, and the second morning to complain about the A/C--which they couldn't seem to keep under control. Each time they said a manager would contact me. While I explained I would be out during the day for business but would be available in the evening, they always seemed to try to reach me during the day and main no effort to have a manager talk to me when I said I would be available. Upon check-out, they said that since I was unavailable during the day, they "put it in my file to address at check-out." In the past, at other hotels, if I have had an issue, a manager is all over it until it is resolved. At this hotel, the managers are nonexistent and don't want to deal with any issues.

4. While I understand I committed to a room rate and I generally don't go begging for discounts and favors, when I have an experience like I had, it is nice to get something, anything as a gesture that they acknowledge the issue and are really sorry for it. There was absolutely no gesture or acknowledgement from the staff other than to send up a supervisor to say "sorry" and hope to see us again next time--yeah, right.

While the overall rooms were nice, the food was pretty good, and for the most part the other facilities, other than maintaining a comfortable temperature, were pretty nice, the service just killed the experience. I would rate this a one-star experience and would NOT recommend staying here unless you really have not other choice. They are someone conveniently located--two subway stops from the Futian Border Crossing, but there might be some other options better than this one close by.