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Added by Jopie, at 28 September 2015
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7 Reviews
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01 October 2017
luxury hotel with attractive price. The club lounge looks very nice.
Free upgraded to a suite.
Highly recommended.response / report this review -
31 March 2017
Very clean , quiet , modern hotel and great breakfast options ( buffet).
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29 November 2016
The hotel is still quite new, but for Sheraton brand, the staff was not good enough.
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02 November 2016
Big room,quiet,good food,modern style,
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14 March 2016
No Customer Service! Stay Away!!!
We had our wedding reception at this hotel, Sheraton Shanghai Waigaoqiao Hotel, and spent approximately $21,000 USD. The morning after the event, we made a request for the Starpoints for the money we spent. The hotel staff said they would submit the request to the Headquarters and the points would be added to my SPG account. Our event was in October 2015. It is now March 2016, and we still have not received our points. The hotel said the reason why we were not given the points was because we did not talk about or request the points before the contract was signed. Our position is that a) the hotel staff did not bring up the rewards program for SPG members while the contract was being discussed, b) the final contract that we signed did not say we cannot earn Starpoints for our spending for our wedding reception event, and c) a SPG preferred guest should be earning Starpoints for each U.S. dollar spent. The hotel ignored our position and said because the contract was signed by a staff that had already left the hotel so there was nothing the hotel could do for us, even they knew the contract did not state that we cannot earn Starpoints. Because the hotel did not respond or ignored our follow-up e-mails, we made a complaint to the SPG Customer Service in China. The case was assigned to a customer service agent. The agent sent us an e-mail advising that he had already contacted the hotel and the hotel would be in contact with us within 3 business days. We waited for 9 days, but we did not hear from the hotel. We contacted the Chinese SPG Customer Service again. The same agent told us the same thing and said that the hotel would contact us as soon as possible. This time, we waited 14 days, the hotel, again, did not contact us. We decided to make a final contact with the customer service agent and let him know that the hotel did not contact us at all in spite of our previous requests and the requests from the Chinese Customer Service. The agent replied and said that he had contacted the management of the hotel and the hotel would give us a resolution within 3 business days. Then, 18 days have passed by, neither the hotel nor the customer service agent contacted us with regard to our Starpoints request. We thought this was very disrespectful and we felt very insulted as a customer and SPG member!!! We are so tired of waiting and we don't believe in contacting the Chinese Customer Service or the hotel would do us any good, so we decided to post our experience online to warn other people to avoid this hotel as they do not have customer service, do not care about their customers, ignore customers' requests and communications and they would not even try to work with the customers to find a solution for their mistakes!!! So my only advice to you is, STAY AWAY FROM SHERATON SHANGHAI WAIGAOQIAO HOTEL!!!!response / report this review -
08 March 2016
Worst experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Avoid it for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!response / report this review -
05 October 2015
入住前还不知道为什么这家喜来登在spg官网上面评分这么低。价钱合适，也能免去假期处处人满的侵扰，可以算是逃离人群度假的理想地。但是入住之后才明白真的远不能达到满意的标准，虽然有着喜来登的品牌，可是真的是不太行。
办理入住的时间有点晚，不知道为什么服务人员全程没有给过什么好脸色看。三言两语就扔过来两张房卡。进入房间的第一印象只有一个字，脏。地毯脏，浴室面台脏，墙角桌面脏，窗口玻璃脏。房间跟预期的有点落差，房间描述里面说到的落地大窗并不具备什么气势，还有提到浴室镜子里的电视机其实也就是很小的一个小屏幕而已。总之就是失望。
早餐可选的品种不多，尤其是中餐品种。而且并没有什么好吃的，味道般般啦。response / report this review
