About
Location :
Added by Jopie, at 10 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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23 March 2018
The rooms are beautiful! We had a lake view suite. It had a large living room, kitchenette, and king size bed. We had a fantastic view of the volcanoes. The staff were really friendly and helpful!
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21 March 2018
Good location, great view from our room on 6th floor. Ok food. Huge pool with water slide across the road. Small gym. Efficient service.
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14 March 2018
Great Hotel. Beautifully situated beside the lake. Wonderful views. Very helpful and friendly staff. Good food and bar.
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13 March 2018
An excellent and historical hotel with all the amenities of a modern one. It seems that all rooms have an incredible view. There's a restaurant and a bar and town is a short hike two blocks up the beach. This place is beautiful and you will find that you can get by with very little or no Spanish.
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28 January 2018
Great hotel. It has beautiful, clean and comfortable rooms and a specular sight of the lake and the city. It is close to the central part of the city and close to several restaurants. It serves good meals and has some options for vegetarians.
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18 October 2017
Cosy and clean. The view of Villarica Lake is amazing!
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26 August 2017
Excellent top quality hotel and service, nive views to the lake and very well located (walking distance to local bars and restaurants). It is expensive but worth it!
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06 July 2017
Perfect hotel! Great location, view and instalations!
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26 May 2017
We had three nights in a lake-facing room and it was great. They provided a wheelchair when needed and the staff were courteous and helpful. Language was a bit of a struggle but that is part of the deal in a foreign country, and we had already realised that Chile is a long way from any countries that routinely speak English! The bar snacks and evening meals that we had were excellent and the self-service breakfast was good; it includes a wide range of options.
Only one reservation, there was no tea and coffee in the room, only a minibar (chargeable, of course).
Oh, and the pool that is featured on the web site turned out to be on the other side of the road.response / report this review -
03 February 2017
My hopes and expectations for Cabana Del Lago were incredibly high. What amazing Trip Advisor reviews. What a great place to celebrate a romantic trip on the other side of the globe. Unfortunately, our wishes were not granted and we wish we would have stayed elsewhere. On the bright side, the lake/volcano views are immaculate. The hotel has a warm lake cabin feel and is much closer to town than others make it sound to be.
First, I found the staff to be cold, not helpful, and not interested in helping customers. I know the property was sold out when we were there, so I'm sure they were busy and stressed. Every time I walked up to the desk--even if there weren't other guests there--I would have to wait 3-5 minutes to speak to someone. They were head down on their computer, and most often did not acknowledge me. Additionally, my Spanish is not at all perfect and their English is only so-so, but I know they have plenty of staff members who speak English fluently because I communicated with them via email leading up to our stay. I wish--during the more complex questions--that they would have asked a fluent English speaker to help me.
Secondly, we reserved one the cabanas, which is basically a large apartment separated form the main hotel. There are four of these cabanas in a building. Nicely decorated space, comfortable, plenty of space for four. We were in the farthest cabana from the main building. We never had hot water and our WiFi didn't work, I reported this to the desk. They sent someone out (if was difficult to communicate because my Spanish isn't fluent enough to discuss these details). The man mentioned the water should be hotter and the WiFi should work better. He said he would make sure it was fixed, but it wasn't. There was no follow-up.
A few other notes about the room. First, the shower. It's very narrow, so as you're showering (if you're tall and/or broad shouldered), the shower curtain is going to be sticking to you. It's very poorly designed. Second, they charge for coffee and tea in the room. And it's the most basic tea and instant coffee. For a room this price I have to pay for a cup of cheap coffee in my room?
I am really disappointed with my stay at Cabana Del Lago and wish we would have stayed elsewhere. The price is way too high for what you get.response / report this review -
30 December 2016
Hotel on the lake. Great view of the lake from our room.
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21 December 2016
Very well located, beautiful view, nice room. We had a minor problem with the beds, I asked for a double bed when booking through he internet and they had only twin bed.
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30 November 2016
The pool. Travelled with a four year old and she loved it. Food in the restaurant is good but not great. Service was excellent, although English, like many places in Chile, is a struggle. The location and the view of the the Calbuco and Osorno volcano's is hard to beat.
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17 November 2016
amazing hotel. great customer service. breakfast was the best part. loved it.
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