The staff and service was very accommodating however, our room and bed was absolutely awful. When the gentleman showed us our room in the dark room I thought it was a bit odd, upon his departure, I realized that the lights I wanted to turn on were already on!!! I cannot believe that this place prides itself on being 5 stars! It is supremely overrated. Beware, They falsely advertised their rooms! We were put in a very dark ( the lights were so dim we couldn’t see our belongings) and outdated room with unmovable curtains and stained old carpet. It felt like a haunted house, creepy old and smelly wallpaper in all! See photos! The bed was so uncomfortable that we could not even sleep at night. It was the worst box spring I could hear the metal sound echo whenever I moved. We had requested a king bed upon booking (normally in Switzerland it is 2 twin beds squished together but for a five-star resort we expected them to accommodate at least a padded sheet on the bed that can join the gap in between as was promised upon checking in) however it was not although it was said they would accommodate for turn down service. My husband and I ended up leaving a day earlier than expected, despite being charged in full because of the horrible room. It is extremely misleading as they show images of beautiful rooms with hardwood floors. What is going on here?
Stayed here July 2016, what a stunning place 4 Adult with for motorcycles, secure parking.. lovely beer lovely scenery. . Yet get what you pay for.. stunning
Beautiful hotel with a wonderful location. Get a room with a balcony for an amazing view. People were helpful.
Weltlider luxus hotel. Beautiful! With more then 150 years history.
Good dining facilities, great spa and pool, indoor swimming and indoor/outdoor hot tubs with jets
Very nice location. Very nice hotel and view. Love it !!!!
Upscale Hotel with great view to the mountains. Located in the heart of Interlaken you can see the paragliders landing in front of the Hotel all the time. There is a spa and big swimming pool available on the underground floor including a large terrace. Highly recommended if you can afford the jet7 lifestyle.
Very friendly and great views
Wonderful hotel and historic with some special touches. the dinner at la terrace waz the highlight, worth every penny. They have a dress code but is not strictly followed.
Stunning Location, perfect service, fabulous food
Victoria-Jungfrau is, without a doubt, the best hotel in Interlaken. Rooms and service are luxurious, however, it is not cheap. Suitable for wealthy guests only.
The best hotel I have been to in Switzerland so far. Very customer focused, all professional and friendly, everyone greets with a big smile on a face. Easy check-in and out. The meal surprise from the restaurant chef was really a nice surprise. Highly recommend to have a beef at La Terrasse restaurant, you get to meet the chef.
Went here to one of their terrace restaurant after a day hike to harder kulm. The view is spectacular, the ambiance great. We enjoyed dinner here. Went on a weekend and was not too crowded though we found a seat without making a reservation. Of you are lucky you will be able to enjoy live piano music. The service is attentive but seemed very stressed. Overall a good experience.
Very clean and modern. The staff is really nice, but the place is a bit too cold and the suite is sparse in decor. I've seen much more impressive Hotels with less credentials. Another mind boggling issue and s the lack of bidet in the bathroom, in this day and age it should be a must. Even the USA 🇺🇸 does not have a culture of personal hygiene, but most upscale hotels, say in Los Angeles, have proper bidetsit's 2016!