The good reviews don't count if its the people that are working there giving them.
They were horrible to work with and very rude.
General Manager was creepy and kept giving me the wrong vibe, I asked my questions and got out of there as fast as I could, After waiting a while for someone to come help me.
Awful salesman; didnt know close to anything about the mazda cx-5, couldnt answer any questions when asked about the specs of the vehicle, got a real 'creep' vibe from him as well. There was a thumping sound during the test drive coming from the vehicle which the salesman said it was "the plastic" ??? Uncomfortable visit all around. Left there with a headache. Wont go back.
Worst experience we have ever had at a dealership. We spent three hours in total on a Saturday at the dealership for a sales person who called in sick the same day and we were not notified. But We did get a deal done for a new car and signed the agreement and were told we could pick up the new car on that Monday once we were called by the sales person. Needless to say we were not called for two days and once we followed up we were told they are waiting on the paperwork from Tricor and it should be in soon. Later that week the General Manager emails us to say everything has been done and “congrats” on the new car and we can come pick it up. Then we receive another call from the General Manager telling us we owe $2000 for the car and then we can pick it up. This went on for weeks with the General Manager and finally we cancelled the deal. We will not be coming back to this dealership for a new car let alone let any of our friends and family after the way our time was wasted and the way we were treated. I recommend to steer clear of this dealership all together.
they have horrible service i wouldn’t reccomend anyone going to buy anything off of them. The general managers office is the first office when you walk in, and he can see the front door he doesn’t even come say hi or ask what you need help with. They don’t return calls, i would reccomend buying a car from anywhere but there
Great staff & personnel! The team here really treats customers with respect & ensures all questions are answered.
Windsor Mazda really knows how to take care of its customers. They treated me very well and made sure that I was satisfied with any and all of my concerns. Mike the service manager was very cooperative and made sure that I was well taken care of, and I really appreciate it. When Windsor Mazda says that they want their customers 100% satisfied, they mean it.
Disappointing as past experience with Windsor Mazda has always been good, but NOT this time.wanted to purchase a Mazda5 with cash and trade-in ..sales rep seemed distracted and not interested in even trying to sell a Mazda producttook my trade in VW convertible for appraisal, then went through pricing giving me a final price without a trade-in valueI asked about a demo Mazda3 price and was told that it would be about $1k less than retail(?)said that would be fine if I knew what the retail cost was! Finally got thatbut still awaiting for appraisal cost of my trade-in..to sum it all up, I feel that it was just a waste of time gong to Windsor MazdaI guess my previous Mazda purchases from them was just a fluke! Not likely I will return.
If you want to experience what 5-star customer service looks like, meet with Joe Gill at Windsor Mazda. He met my needs without having to haggle him after I had some issues with a different salesperson that led me to shop elsewhere. Joe Gill picked up the pieces and we were able to close the deal on a Mazda3 2017 within a brief phone conversation. Happy to be Mazda loyal :)
Test drove a Mazda 3 recently as we are in need of a second car. Actually went with the sales manager named Moe. He knows the product line very well and is an interesting guy to talk to with absolutely no pressure to buy. I like this kind of dealership since you have a feeling they will take care of you before and after the sale. I heard from a friend that the service department is top notch as well.
On our way from Mississauga to a soccer tournament in the US we had car trouble in the early morning. We were extremely lucky that we were near Windsor Mazda. We were waiting for them at opening. We were taken right away and the team that looked after us was exceptional. Within a couple of hours we were on our way again and at a very reasonable cost.
Thank you Windsor Mazda, we made it to the tournament on time because of your great work! We highly recommend Windsor Mazda.