Name: Trail Appliances
Address: 6880 11 St SE, Calgary, AB T2H 2T9, Canada, CA
Telephone: +1 403-253-5442

Trail Appliances is a home goods store, located at 6880 11 St SE, Calgary, AB T2H 2T9, Canada. They can be contacted via phone at +1 403-253-5442, visit their website www.trail-appliances.com for more detailed information.

Location :

6880 11 St SE, Calgary, AB T2H 2T9

Contacts :

Added by Jopie, at 26 January 2017

Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

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William Adams

30 November 2017

I've bought a handful of major appliances from trail over the past couple decades. I like their service and willingness to deal but if you ever pay their regular price you'll be paying a lot more than you would anywhere else. Wait for a sale or go in prepared to haggle. Their delivery guys are great and have always taken great care when bringing stuff in unlike some other companies.
T Dot

27 November 2017

Salespeople are pretty hungry which isn't my favourite environment but the sales and selection was good and the staff was knowledgeable.
Also feels good to buy from a Canadian company!
Thanks to Shirley for all her patience and level headed advice!
Gwen Adams

10 November 2017

I was just in Trail Appliances on Thursday night (Fantastic they are open late at least one night of the week). I was dealing with the gentleman at the parts counter who was absolutely splendid to deal with. As we walked up he was studying, so my father (He is 85) and I started asking him what he was taking in school. My father being as old fashioned as he is made a rather rude remark about what he was studying. The man took it in stride and even respectfully explained the program and situation as to inform my father. Another person may have been quite offended and he was very respectful and pleasant. We got our part and we were back on our way after visiting many other stores over the last week. Thank you for the great experience and we will be back!
John Elliott

04 November 2017

Salesperson was very helpful - understood my needs and budget, great understanding of the products they have and quality, helped me get the right stove, was very efficient, price was very competitive. Picked up stove right away and it was put into my vehicle for me. Again, all very efficient.
Jamie Macoun

22 August 2017

Just talked with Trail AGAIN. Told me a service man would be out to fix the refrigerator in 8 days. This is the third appointment going back 2 weeks already. The first two were cancelled by Trail on the day of the appointment. BUT no quick reschedule. Just put us back into the regular Queue. We have purchased a number of items from trail for thousands of dollars but apparently this does not matter. Lady on the phone basically blew me off when I asked for a quicker appointment and gave me attitude. I will not be going back. Apparently they are too big an operation to be considerate of someone taking off three days of work to wait for a phone call to tell me when he will arrive.
Isabel Neita

21 August 2017

Worst customer service ever. they do not stand behind their products
Bought my laundry pair for my new house. Pay the delivery and extended warranty to trail appliances and when we got them, the delivery guys said that we would experience some staining for the first couple of weeks. As a customer you believe in a company. what a terrible mistake!! 6 months later machine still defective clothes keep coming out with stains and now is my fault because it's "impossible for the machine to cause the stains" so yes trail appliances I want to ruine my clothes on purpose thank you very much for nothing I loved spending 3 hours of my time for you to do nothing even though your tech guy suggested a replacement. NEVER going back..
SHOP SOMEWHERE ELSE, where the store really knows what customer service and quality means
Melinda Wabick

18 August 2017

Kayla was amazing when I was purchasing my washer and dryer she worked hard to find one that not only fit my needs but also the limited space I had. She checked in with me to make sure everything was working properly. Kayla went above and beyond she is the only one I will deal with there from now on. Love this girl to bits for the helpful polite caring compassionate care she took for me
Nick Miller

12 August 2017

We like what we see in the store, went online found better deal at Costco. Sales person said they will price match.
We end up buying from Costco with advantage of free shipping and 2 years warranty instead of 1. Plus 2% cash back.

So don't believe the original price tag, it just making you feel you got a good deal, marking strategy.

Costco price not even on sale and it's lower than Trails sale price 30% off.
Marlene Moar

22 July 2017

In February, we purchased all new appliances for a kitchen renovation from Margo M. who was, hands down, a fantastic sales rep. All of our appliances were held in storage at their warehouse until we were ready for them. She answered all of our questions about the products before, during and after our reno. She made a special call to have us pick up our cook top a little early as they had been selling fast and were being back ordered so she wanted to ensure we had ours secured rather than leave it in their warehouseso considerate. We also had a slight manufacturer problem with the wall oven and called Margo who, within the hour of our call, contacted the service dept, who then called us to arrange a service appointment for us. Amazing service! And we love all of our appliances!
Emran M

29 March 2017

I am very disappointed at this company. I though I will buy products from a local store to support the local business but now I regret. My wife burnt her hand while trying to use a oven bought from this store. I bought thousands worth of products and most of them broke down as soon as the warranties over. When you call the store they will simply tell you the warranty is over and tell you to deal with the manufactures. They will offer you their service call at a rate that will make you feel like they are sending a rocket scientist to check a spacecraft !!!! It seems like they sell products just to run as long as the warranty goes. I guess this business is trying to make money by selling poor quality products and than from their expensive service charges. I find this a scam, To those reading this, my personal opinion is to stay away from this store. I put on 1 star because I had to, to post this but the store needs to be reported to the business bureau.
Les Kiss

20 March 2017

I have been a loyal customer for many years and will continue to do so. My last visit on Friday March 17, was to purchase a house hold of kitchen appliances with my Sister who is moving into a new home. We were helped by Kayla and were shown many wonderful options, she really knows her products, once we knew what we wanted, she went to see Barrett the Manager to discuss our budget, she came back with a deal we could not refuse!!! Once again, Barrett helped us out knowing our circumstances and past buying history he did the best he could and we really appreciate his customer service. He is a relationship builder and that is why I continue to recommend Trail Appliances as the place to shop. By the way, I my self have been in sales for 38 years and I speak from experience when I say Barrett knows how to look after his customers. All the best!!! Les Kiss
Barry Sautner

26 February 2017

Staff are very smart and were able to show me exactly what it needed and also told me why is shouldn't buy the product i came in thinking i wanted. They were extremely honest and I'm happy with my purchase. I was very happy with their prices as they were much cheaper than anyone else when i was looking around. Will be back for our next purchases in the future.
Store 2 Install Bay

26 February 2017

Very friendly and knowledgeable staff even when I came in 30 mins before closing to look at and purchase a dishwasher. Clean store and nicely laid out. Parts desk also very nice and quick. Pleasure doing business there, will go back for future appliances and would recommend friends and family to visit.
Rico Olinger

02 February 2017

Was quite disappointed with my visit today. I went in there looking to purchase 2 dishwashers and spent nearly 30 minutes walking around looking at all of the models but not one person acknowledged me. Yes, they are a big store and were super busy but I made a point to walk by several sales people who were not busy to see if anyone would say hi and offer to help but no one did. I don't know if my "weekend" clothes were to blame, but I honestly didn't feel like wearing a suit to go shopping in their beautiful showroom. I work in high end retail myself and the culture of our stores dictate that no one gets judged by the way they look and that everyone should be welcomed into the store. I didn't feel welcomed and left. Their loss. Not shocking that their Google review score is below 3.

POST EDIT: I get to work this morning and shortly before the start of my day I get a call from Trail Appliances. On the line was a manager named Michael and we spoke about the bad experience I had over the weekend. He apologized, was very sincere about the challenges he faces managing different personalities at his workplace (I think we can all relate to dealing with all sorts of people at our own workplaces) and I must say he has convinced me to reconsider giving Trail Appliances another shot!

Michael didn't ask me to re-post a better review, this is my own initiative because I think it's important to give credit where credit's due. I am happy about how they were able to reach me and work towards a resolution, doing that shows that the company really cares.

Thanks Michael!