Starbucks Canada

Location :

155 Wellington St W, Toronto, Ontario M5V 3H1
Added by Jopie, at 01 January 2020

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• Anonymous

  01 January 1970

  I am Gold Member for a long time and this is the only Starbucks store that attempted to deny me a refill. I consumed my order in-store.
  
  
  
  I ordered a grande Tuxedo Mocha. After finishing my beverage, I lined up to ask for a "cold" brewed tea for a refill. The cashier said that I can only get a hot one because that's what I ordered previously. If not, I will be charged regular price, This is the first time I heard this.
  
  
  
  I called the manager and she explained with the same reason. When I said that "I will never go back to their store again", the manager replied. "ok, give him whatever he wants!" (with an attitude).
  
  
  
  This store manager certainly needs training on proper customer interaction.

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• Anonymous

  01 January 1970

  Not happy with the service. I ordered a medium coffee and had my English corrected by a barista.

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• Anonymous

  01 January 1970

  Ordered a coffee with milk, honey and sugar options through mobile this morning, but i got a black coffee instead. Second time that has happened to me. :/

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