I had to ask 2 different staff members the same question on making labels on their computer. They were very quick to answer the question and didn't listen to what I needed to know and didn't answer my question completely. The staff were just standing around talking to each other and not a bit of help? The computer was hard to use, as I'm not too good with computers.
Nice clean store, staff is friendly, but not always the most knowledgeable.
They make promises they have no intention of keeping just to get your money ! They didn't have laptop in stock so I said I'd buy somewhere else. They said order by 4:00 and pay by credit card and it will be here tomorrow by 5:00". Surprise. Not there today at 5:00. No idea when it will be in. Needed it for tomorrow. Should have bought elsewhere. Won't shop here again.
Very disappointed that I have tried 3x to phone the store to check for an item in stock and NO BODY answers the phones, it just hangs up after 5 minutes of waiting. VERY bad for customer service to not answer calls (no matter which department I tried calling). I am a business owner and use Staples in person a lot for supplies, not too happy about not being able to speak with someone - so now I have to waste my time driving there and searching for the item.
I disagree with staples technician fee on returning a defective computer that had an issues straight out of the box. Staples had to restore it to working condition in order to resell it this is not something I should have to pay for when I did nothing more than try to update it to the latest Windows update and that made it worse.
Good information, very helpful
Awesome, helpful staff. Where can you find
fast customer service these days?
Best staff. Top place for tech and school supplies in Mission.
A member of the print shop helped me create some resources for my company quickly and effectively. They were a delight to work with!
The staff in the copy/print department are awesome. I get excellent customer service, particularly from Meghan. She is awesome. Much appreciated. Thank you.
The printer center staff know their stuff. Very helpful and knowledgeable. They go that extra distance for the customer.
Bought a Asus laptop from them every 4 months it would crash. The second time the warrenty was up before I would get it back so I had to buy the extended warrenty. When it came back with a new hard drive it still had issues but I didnt want to send it back. The moniter was fading in and out it started up with an error would seize all the time.Finally after having it back for a couple of months it died. They kept it for a month before telling me they were payng me out. They would only give me a gift card which I put towards a refurbished laptop I found in their online storea refurbished one . Another week and still no laptop. I like the techs though. They tried hard to help me find another laptop since the company was not giving me what I paid. I am disappointed in their store policies. My laptop should of been written off before the warrenty ran out. I am very unhappy.
Tried to get assistance with self-serve copiers, but no luck. Clearly meant to be SELF-SERVE, even though employees were not busy. I wasted my time, money, and paper trying to figure out the machines on my own and won't be back.