Roadhouse & Rose Funeral Home

Location :

157 Main Street South, Newmarket, ON L3Y 3Y9
Added by Jopie, at 09 June 2016

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• Michael Smith

  16 November 2017

  I have a family friend who just dealt with Roadhouse and Rose in their time of need. They very pleased with the attention to detail and sensible approach during a very sensitive time in their lives. Speaking as someone who was helping them in the process, I thought they made it easier for the family in a difficult time. Thank you Wes and Roadhouse & Rose.

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• Rob Clark

  16 November 2017

  The service provided when dealing with team at Roadhouse and Rose, through a good friend's mothers passing, was unparalleled. Thank you for your compassion, support and patience—you guys are the best!

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• Natalie Kugler

  14 November 2017

  Our experience with Roadhouse and Rose was extremely upsetting to say the least. We knew that this was a family owned establishment and upon seeing all the positive reviews, felt we would be taken care of during our time of need. Unfortunately, our experience was much different than what we were expecting or what anyone should expect from a funeral home, especially after losing a loved one.
  
  I must say, that before we actually ever went to the funeral home, before the passing of my family member, we were helped by some competent staff. Catherine and the men who came to pick up my family member after her passing were very professional, helpful and above all, compassionate (and the only reason I am giving a two star rating). It was when we arrived at the funeral home the day after where we experienced a group of unprofessional, disorganized and non compassionate staff.
  
  Upon arrival for our appointment, we were greeted rudely, and tossed into a waiting room. No refreshments or condolences were offered. After 25 minutes of waiting we stepped outside the waiting room and there was no one to be seen - no one to help us. No other appointments, no receptionist, no funeral directors. We were alone and forgotten about.
  
  After searching the entire building, two people came up from the basement saying they were waiting for us (in the basement?).
  
  Back in the waiting room, we were finally joined by a funeral director who once again does not offer any condolences but asks us two very brief questions: what do we want and can we pay today. He had nothing ready, no file had been prepared even though the process and the arrangements were started two days prior. He left the room in less than five minutes and returned 20 minutes later only after we went to find him thinking we had been forgotten again. Waiting is fine, but it would have been nice to know how long to expect him to be gone and overall how long this process takes rather than us feeling forgotten.
  
  This was a very stressful and emotional time and we felt that nothing was done to even acknowledge this. Wait times aside, in an establishment like this, when people have just gone through the loss of a loved one, a little compassion, comfort and humanity (or even a cup of coffee) goes a long way.
  
  To the management, I hope in the future you recognize this and manage expectations and provide a decent amount of hospitality so no other families need to go through what we did. Please make sure you know the names of the families coming for their appointments - don't just call them the 12:30 appointment, give your condolences and your sympathy to families - please don't just treat them like revenue, and don't forget your customers in the waiting room - take ownership for that mistake.
  
  Based on our experience, we would not recommend.

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• Connie Kealey

  06 October 2017

  I cannot put into words how grateful I am for the staff at Roadhouse and Rose Funeral Home. I connected with Wes via email as I live in Ottawa and wanted to pre plan services for my father. Wes was accommodating, helpful and extremely knowledgeable. I most appreciated that there was no sales pitch or high pressure sales as in other Funeral homes. Once my decision was made, I returned to the funeral home and met with Helena. She assisted with all the details, she even anticipated things we had not even thought of. We also used the reception facility and had it catered. This facility provided coffee, tea and juice for guests. Upon my father's death, I called Wes and he advised me of the process and time lines to transfer my father's remains into their care from the hospital. For this, I am
  so thankful. Wes met with me right away as we finalized all of the dates and times for visitation and the funeral. He also has prepared the documents for me to submit to service Canada and service ontario, even death benefit documents were pre populated for me! A big thank you to: Wes, Helena, Herb, Alana and Spencer.

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• Veronica Kameka

  27 January 2017

  **💕 😇 THEY DID A GREAT JOBS 💯 AMEN😇💕**

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• Catherine Armstrong

  28 August 2016

  Beautiful, all wood chapel and the staff took great care.

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• Margaret Leahy

  16 June 2016

  I don't normally do surveys or write reviews but my experience at Roadhouse and Rose (R&R) was so positive that I feel I must share. Truly, I cannot emphasize enough how wonderful the service that I received from Roadhouse & Rose as they really did everything possible to help us get through a very difficult time, especially Catherine Cameron.
  Catherine, and the others at R&R, took care of us from the first time we entered the building onwards. They seemed to anticipate our needs / wants before we even knew them ourselves, but never tried to steer us or push us to do anything we were not comfortable with or clear about.
  Catherine herself is a genuinely warm, caring and considerate person and we never once felt that she was just doing a job but that she was truly concerned about our family. This included getting the red tape / paperwork expedited so that we could take my husband's ashes back to Scotland within a week of his passing. At a time where the world was shifting underneath us, Catherine, and R&R overall, provided solid ground to support us.
  
  We used the reception rooms upstairs to have a Celebration of Life for my husband. We got the chance to catch up with all our friends and family, and share lots of amusing stories / memories of Brian: It truly was a happy event rather than a sad one and that has provided me, and other family members, with a great deal of comfort.

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