I was really disappointed with the experience I had with Prevail Psychology, Kathleen specifically.
I had one 10-minute 'meet & greet' session with Kathleen (free), followed by two appointments with her (once a week). My first appointment was 60 minutes ($240) and I didn't feel great about it but figured the first one was just getting a feel for one another. My second appointment was 50 minutes ($200) and we spent 40 out of the 50 minutes going through an ADHD questionnaire together (only to confirm I don’t have ADHD)!!! I also had to wait for her to find a pen that worked. Then, for the last 10 minutes, she asked me if I wanted to use the remaining time to calculate the score of the questionnaire or talk about something else. I said: "Talk about something else!", to which her response was: "Well, what would you like to talk about?".
I followed up with an email letting her know I was disappointed with my experience and her response was that it's unfortunate I didn't feel I got value from our sessions together.
It was a bad experience from beginning to end.
Kathleen is so amazing, helpful, and understanding. She is relatable and I am so happy I reached out to her. I love my sessions with her and would recommend her to anyone for anything you might be dealing with!
Welcoming combined with excellence in care. Skilful and professional.
Thank you Kathleen for all of your help over the last 6 months. You have helped me build the resilience I have always hoped for.
Professional, quality and result oriented ladies