Name: Performance Ford
Address: 1150 Provincial Rd, Windsor, ON N8W 5W2, Canada, CA
Telephone: +1 519-972-6500

Performance Ford is a car dealer, located at 1150 Provincial Rd, Windsor, ON N8W 5W2, Canada. They can be contacted via phone at +1 519-972-6500, visit their website performancefordwindsor.com for more detailed information.

Location :

1150 Provincial Rd, Windsor, ON N8W 5W2

Contacts :

Added by Jopie, at 01 March 2017

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

Add email
Add business description
Add Social Media
Add Products and Services

Tamas Menyhart

21 November 2017

This review was long overdue but here it is.

I ordered a brand new, custom 2017 Mustang GT with the help of Mark Renaud. I had to wait about 2 months for it to arrive but it was well worth the wait. Mark is a very fun and friendly guy and he answered all my questions. Everyone else that I've met there was also very friendly.

About 1 month after getting my car I noticed that I've had a scratch on my steering wheel so I went to their drive-thru and they quickly checked to see what the problem was and they ordered the necessary part for replacement and told me it might take some time until the part would arrive. But about 2 weeks later I got a call saying the part is in and to set a date. 1 week later I went in at 9 am, their shuttle service drove me to work and at noon I got a call that the car is ready and if I needed shuttle service. I was back to work with my car and everything fixed by 1:30 pm.

Very happy with the service and everyone at Performance Ford. I recommend them if you're looking to buy a new car or get anything fixed quick.
Eric Andrew

05 October 2017

I was visiting from South Carolina and had an issue with my battery and it's connections on my 2016 Taurus SHO. Elaine in your service department went above and beyond to get me the part required from a US dealer and have my car ready the next mourning!! Again ---- Thank you so much for your help.
Max Winkler

24 August 2017

I recently purchased a 2017 F-150 from Performance Ford. The whole ordeal went smooth. Mark Renaud was our salesperson and he did a great job explaining the different options each particular model had. Mark laid out each and every payment option for us.

My truck was ready for pick up a few days later and what a beauty it is. Thanks for everything.
Sambath Kumaar

17 July 2017

New Experience:

Traded in my old Ford Fusion 2011 for a new 2017 Ford Fusion Hybrid. My sales consultant Mo was extremely helpful and went above and beyond the regular service standards to ensure I had the car in a perfect running condition. He also called back in a week to make sure everything was still perfect. I strongly recommend the place for new vehicle purchases. If anything changes I'll be sure to update my review. Thank you 😊

Brought in my Ford Fusion 2011 for a recall notice. I also wanted to get a weird noise from the front end to be corrected. After facing a bad experience with Provincial Chrysler where I had bought the vehicle, this was a different and a good experience. Recall was done in a short span of time and the issue was looked into and I was sent an email detailing the activities that were performed including the cost. I think this was very professional for me to estimate what I might be looking to pay. I was called and told about the issue and how to get it fixed. I confirmed on the expenses and the issue was resolved.

The best thing is it was done within a day. Yes I got to pay even for the inspection which was later discounted as I did a replacement. The service was exceptional and I did not get to wait and linger around. You go in, tell your problems, get on the shuttle to work, finish work, come back in, get your keys and move out. Great job Performance!

My Service Consultant Sue Wright was really helpful :)

Keep up the good work. Hope to of you in the times to come. Thank You.
MIKE SAVOIE

01 July 2017

Every time I've been in Performance Ford I've been greeted by very nice people with a nice personality and hospitality. Every one seems to be in a good mood and there is nothing better than talking to a happy smiling person. Performance Ford has that and if I ever run into friends or someone who is looking to buy a car or truck, I know myself that they will be served with a 100% goodness.
P Du4

07 May 2017

The Key word about this place is WAITING. Booking appointments can be a very time consuming endeavor. Appointments, even simple appointments, are booked weeks in advance. So if you don't know what your days off will be three weeks from now, you won't be able to make an appointment. They may offer rides in their courtesy van attempting to accommodate you. The problem with it is they don't drive outside the city and again you will be waiting. Over an hour. Once you are able to make an appointment, you will probably be ignored when you get there. You will be left standing in the garage waiting for someone to acknowledge your presence. There will be employees present mind you, but you will be ignored. Once your car service begins, you can expect to be waiting much longer then you anticipate. Oil changes, for instance, take at least 1.5 hours. Always reject the offer for their free car wash. You can expect to add another 45 minutes waiting for your car to be washed. Now I did give it 2 stars. Their mechanics are top grade. They really do a great job. It is all the waiting around before and after your car is serviced. Now I am not a one time customer. When I purchased my vehicle here, I also purchased a 5 year maintenance package. At the same time, I purchased extra oil changes. So I have had 33 oil changes and several other maintenance performed here over 10 years, and each and every time it is the same. Wait, wait, wait. I have finally finished my purchased oil changes, so I am free to go to other places. I would caution other people. If you are planning to purchase a Ford vehicle, my car has been great, I suggest going to another Ford dealership. It will be the same price, and their service department must be better then Performance Ford. I would also recommend if your oil change takes an excessively long time, demand another one for free.

***Update***
Following my review, Performance Ford responded publically, inviting me to contact them, so they could rectify the situation. I responded to the email 3 times over the past few weeks, and I have received no response. They are trying to give the public the impression they take reviews and complaints seriously, but they do not. It is all smoke and mirrors. Because of this new deception, I am lowering my previous 2 star rating to 1.

***Update****
After my last update I was contacted by a service representative. I'll see what they have to say. I'll keep you posted.
Kamil C

19 April 2017

I have only used their Service Department and they have always been very accommodating and quick with repairs. All of my repairs have been covered under warranty and they have personally dropped off my car for me on several occasions - one time even going all the way to Belle River. Georgie was the one who helped me out and he was always really professional and helpful. I'll definitely recommend over Rose City Ford!
Gary Colyer

18 March 2017

Waited 1.5 hours for an oil change. I told them my coolant was 1/2" below the low level and they told me not to worry, they would top it up. I was also told that they had to change my cabin filter and engine filter. When I got home and checked; nothing was done. Still dandelion seeds still in the engine filter!! I HATE BEING LIED TOO. I am an honest person. Just ask Rose City Ford!
Roger Boivin

09 March 2017

Earlier this week, I had a regular maintenance oil change with everything that is included as far as verifying and, rotating tires, all liquids, etc., etc.
Things were done in a timely fashion and the service person was gracious and efficient. I waited for my car and was offered a complimentary car wash. I was completely satisfied with the prompt and excellent service.
Kimberly Perez

08 March 2017

I recently bought a black 2014 Jeep Patriot from Performance Ford. I would absolutely recommend them to anyone. They really went above and beyond for me and made me feel appreciated. They truly made me feel comfortable and confident with my choice. Performance Ford gave me an exceptional deal that I could not get anywhere else. After visiting countless of dealerships I would highly recommend them as my top choice! My sales associate Wally K. went the extra mile to ensure I received everything I was asking for. I give you guys a 5/5!
Keep up the excellent work!
Michelle M.